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IBM manual Indiana Eligibility Modernization, Voluntary Community Assistance Network V-CAN

Models: V-CAN

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Figure 6: Household Member Information Summary

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

Figure 6: Household Member Information Summary

Step 2: Sign and Submit Application

When an applicant completes the online application, s/he will sign the application using the electronic signature. If the applicant does not want to use an electronic signature, s/he may print a copy of the application, filled in with the information provided during the online application, sign the Indiana Application for Assistance and submit the signature page to the FSSA Service Center. Figure 7 shows the electronic signature page of the online application:

Figure 7: Electronic Signature Page

V-CAN User Guide	11	vcan@us.ibm.com

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IBM Indiana Eligibility Modernization, Voluntary Community Assistance Network V-CAN, V-CAN User Guide, vcan@us.ibm.com

Contents

vcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User Guide3. Managing Benefits in the New System…………………………………………………… Table of Contents1. Getting Started………………………………………………………………………………… 2. Applying for Benefits in the New System…………………………………………………INDIANA ELIGIBILITY MODERNIZATION 1. Getting Started1.1. Introduction 1.1.1 V-CAN User GuideVoluntary Community Assistance Network V-CAN 1.1.2 Options for Access PointsNon-publicized Access Points will not be listed on the FSSA website INDIANA ELIGIBILITY MODERNIZATIONINDIANA ELIGIBILITY MODERNIZATION 2. Applying for Benefits in the New System2.1 Applying for Benefits Overview 2.1.1 Application Process After ModernizationCall Center Ö Mail Ö Paper Application Ü Online Application Ö Electronic SignatureInternet Screening Ö Print Ö Paper Application Þ Mail Ö Paper Application Online Application Ö Electronic SignatureINDIANA ELIGIBILITY MODERNIZATION Ü Online Application Ö Electronic SignatureInternet Screening Ö Print Ö Paper Application Þ Mail Ö Paper Applicationvcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User Guide123 MAIN STREET INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN JANESMITHVoluntary Community Assistance Network V-CAN 2.1.3 Online ApplicationOnline Application Ö Electronic Signature INDIANA ELIGIBILITY MODERNIZATIONvcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User GuidePaper Application Ö Signature Page 2.1.4 Call CenterCall Center Ö Mail Ö Paper Application 2.1.5 Paper ApplicationVoluntary Community Assistance Network V-CAN 2.1.6 Application Packet2.1.7 Submitting an Application INDIANA ELIGIBILITY MODERNIZATIONV-CAN User Guide Select the documents mailed or FAXed to the FSSA Service CenterINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 2.1.8 Application Processing2.1.9 Interviews INDIANA ELIGIBILITY MODERNIZATIONV-CAN User Guide 2.1.10 Authorized RepresentativesINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 2.1.11 Other Application ProcessesHoosier Healthwise INDIANA ELIGIBILITY MODERNIZATIONINDIANA ELIGIBILITY MODERNIZATION Healthy Indiana Plan HIPMedicaid Disability MA-D Medicare Savings ProgramV-CAN User Guide 2.1.12 Application TipsINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CAN3.1.2 Checking Case Status 3. Managing Benefits in the New System3.1 Managing Benefits Overview 3.1.1 Agency Registration NewV-CAN User Guide 3.1.3 Reporting ChangesINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANV-CAN User Guide 3.1.4 RedeterminationINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CANVoluntary Community Assistance Network V-CAN 3.1.5 Call Center Main Menu 7am - 7pm, Monday - Friday, local timeƒ Cases including Food Stamps elderly and disabled INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN 3.1.6 Call Center Main Menu After-Hours Automated SystemPROBLEM RESOLUTION TEAM Call Center Representatives INDIANA ELIGIBILITY MODERNIZATIONvcan@us.ibm.com INDIANA ELIGIBILITY MODERNIZATIONVoluntary Community Assistance Network V-CAN V-CAN User GuideFigure 12 Access Point Materials 4.1.1 Access Point Materials4. Client Support Materials 4.1 Client Support Materials OverviewVoluntary Community Assistance Network V-CAN 4.1.3 How to Order Client Support Materials4.1.2 Referral Member Materials INDIANA ELIGIBILITY MODERNIZATIONHelpful Tips for V-CAN Access Points 5. V-CAN Resources5.1 General V-CAN ConnectorINDIANA ELIGIBILITY MODERNIZATION 5.1.2 V-CAN Member Questions5.1.3 Instructions for Locating the Online Functions Apply for Benefits Screen for Services Report a Change6.1.2 Call Center Main Menu 6. Appendix6. 1 Quick Reference Cards 6.1.1 Public Assistance ContactsHoosier Works Electronic Benefit Transfer EBT Cards V-CAN ContactsCash Assistance TANF, Food Stamp and Health Coverage Healthy Indiana Plan HIPINDIANA ELIGIBILITY MODERNIZATION 4 Listen to Frequently Asked Questions regardingCall Center Main Menu 1 Find a Local DFR Office 2 Check Case StatusV-CAN User Guide 6.1.3 Indiana Benefits Information to Get You StartedINDIANA ELIGIBILITY MODERNIZATION Voluntary Community Assistance Network V-CAN