IBM manual Client Support Materials Overview, Access Point Materials, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

4. Client Support Materials

4.1Client Support Materials Overview

V-CAN Access Points and Referral members will receive client support materials to post in their offices and distribute to clients. The client support materials are free to all V-CAN members and contain helpful tips when applying for and managing public assistance in the new system.

4.1.1Access Point Materials

V-CAN Access Points provide access to new application tools, like a computer for using the online application, a phone for contacting the Call Center, or a FAX machine. Access Points can serve the public (Publicized Access Points) or serve current clients only (Non-Publicized Access Points). Access Points can provide access to one or more of the tools available. The level of Access Point membership depends on an organization’s clients and available resources. Access Points will receive client support materials, including:

•Internet Roll Menu to place by computers with online application instructions;

•Call Center Tip Stands to place next to phones with instructions for using the toll-free number; and

•Posters, postcards, business cards, pens and magnets to post and distribute (see Referral Member materials).

Figure 12: Access Point Materials

Internet Roll Menu Call Center Tip Stand

NOTE: The Internet Roll Menu and Call Center Tip Stand are double-sided in English and Spanish.

V-CAN User Guide 26 vcan@us.ibm.com