IBM V-CAN Ü Online Application Ö Electronic Signature, Call Center Ö Mail Ö Paper Application

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

Depending on the different entry point (i.e., Internet, Online Application, Call Center or Paper Application), there are multiple ways to apply for benefits;

ÜOnline Application Ö Electronic Signature

Internet Screening Ö Print Ö Paper Application

ÞMail Ö Paper Application

Online Application Ö Electronic Signature

Call Center Ö Mail Ö Paper Application

Paper Application Ö Signature Page

2.1.2Internet Screening

Applicants have the following options when completing the Internet screening:

ÜOnline Application Ö Electronic Signature

Internet Screening Ö Print Ö Paper Application

ÞMail Ö Paper Application

Step 1: Internet Screening

Applicants will complete the screening (similar to the FSSA QualCheck system used prior to modernization) available in English or Spanish. The screening contains general questions related to household members, relationships, resources, income and expenses.

Applicants should complete the screening prior to completing an application. The screening indicates whether the applicant may be eligible for Expedited Food Stamps. If an applicant’s screening results indicate potential eligibility for Expedited Food Stamps, s/he should visit a local DFR office or call the FSSA Call Center. Applicants potentially eligible for Expedited Food Stamps may receive Food Stamps within seven days of the application date.

When an applicant completes all sections of the screening, s/he will view a results page (see Figure 2: Screening Results). The results page tells the applicant whether s/he may or may not be potentially eligible for Food Stamps, Cash Assistance (TANF) or Health Coverage (including the Healthy Indiana Plan (HIP). Upon completion of the screening, applicants can choose how they want to apply for benefits. Regardless of the screening results, an applicant may apply for any or all of the public assistance programs. NOTE: The screening results are not an official eligibility determination. Eligibility is determined by a State Worker after a signed application is submitted to the FSSA Service Center.

V-CAN User Guide 6 vcan@us.ibm.com