IBM manual Referral Member Materials, How to Order Client Support Materials, V-CAN User Guide

INDIANA ELIGIBILITY MODERNIZATION

Voluntary Community Assistance Network (V-CAN)

4.1.2Referral Member Materials

Referral Members provide applicants and clients with information on the ways to apply for and manage their public assistance. Referral Members will receive the following materials to post in their offices and distribute to clients:

ƒPosters to hang in offices;

ƒPens to complete the application and distribute to clients;

ƒBusiness Cards with the toll-free number and website address;

ƒPostcards with tips on applying for benefits; and

ƒMagnets to distribute to clients.

Figure 13: Referral Member Materials

Magnets or

Business Cards (2x3½)

Poster (18x24)

Postcard (8x5)

Are you applying for public assistance?

Visit www.in.gov/fssa or call 1-8XX-XXX-XXXX

Pen & Pen Content

NOTE: All materials, with the exception of the pen, are available in both English and Spanish.

4.1.3How to Order Client Support Materials

V-CAN members can request client support materials by completing and submitting the Material Request Form (MRF). The MRF can be found at www.in.gov/fssa, click “Eligibility Modernization” and “Communications” and can be returned by mail, FAX or e-mail (vcan@us.ibm.com) to the IBM-led Coalition.

V-CAN User Guide 27 vcan@us.ibm.com