Juniper Networks C2000 manual Contacting Customer Support and Returning Hardware, Return Procedure

Chapter 10

Contacting Customer Support and Returning Hardware

See the Juniper Networks Web site for complete customer service information:

■http://www.juniper.net/support/guidelines.html

This chapter contains the following topics:

■Contacting Customer Support on page 53

■Return Procedure on page 53

■Locating Component Serial Numbers on page 54

■Information You Might Need to Supply to JTAC on page 54

■Tools and Parts Required on page 55

■Returning Products for Repair or Replacement on page 55

Contacting Customer Support

For your convenience, we provide multiple options for requesting and receiving technical support from the Juniper Networks Technical Assistance Center (JTAC):

■By the Web using Juniper Networks, Inc. Case Manager:

https://www.juniper.net/cm/index.jsp

■By telephone:

■From the US, Canada, and Mexico at 1–888–314–JTAC

■From all other locations at 408–745–9500

Return Procedure

When you need to return a component, follow this procedure:

1.Determine the part number and serial number of the component. For instructions, see “Locating Component Serial Numbers” on page 54.

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