Tandberg Data Tandberg LTO2 Chapter 6 Troubleshooting

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Chapter 6 Troubleshooting

The following table describes the method of troubleshooting the Autoloader.

Should the Autoloader fail to operate properly, please check the details of the table for

information. If the problem is not covered in the table or if it persists even though the various

restoration measures have been tried, please contact your nearest TD Customer Support Center

company. Please refer to the manual of the server/workstation or application software for any

associated problems.

Inquire with the system administrator before switching off the power. If the

power is switched off while an active device is connected to the SCSI bus,

don't switch the power back on again. If this is done while the bus is in an

active condition, data may be lost or the host system could stop.

Phenomenon Recovery Procedure

Power Supply

Autoloader does not switch on.

Check the connection of the power cable.

Check whether the power switch is ON.

Check whether power is being supplied to the power outlet. Try using

another available power outlet.

Replace the power cable.

Check whether the fan at the rear panel of the Autoloader is rotating.

The power-on test failed. An

error message appears on the

front panel LCD.

Check whether all of the cartridges are completely inserted into the

magazine and fixed slots, and whether the magazine is properly installed

in the Autoloader.

Check whether the internal packaging materials have been removed.

Check whether the front door is properly closed.

The cartridge that was inserted

in the drive at the time of the

Autoloader power-on failure

does not return to an operational

condition even after the power

is switched on.

Check whether the fan at the rear panel of the Autoloader is rotating.

Switch off the power of the Autoloader and then switch it back on right

away.

Messages don't appear on the

display

Check whether the power cable is connected to a live power outlet.

Check whether the power switch is ON.

Check whether the fan at the rear panel of the Autoloader is rotating.

Switch off the power of the Autoloader and then switch it back on right

away.

Contents

Main Trademarks CAUTIONS: Safety Precautions- Be sure to read this section before using this product. Safety Descriptions WARNING CAUTION Symbols and Their Meanings Used in This Manual and Warning Labels Safety Cautions General Cautions Cautions for power source or power cable into the outlet other than the one specified. Cautions for installing, transporting, storing, and connecting Do not cover the air inlet Cautions of maintenance Cautions during operation WARNING Label Revision History Contents Safety Precautions- Be sure to read this section before using this product. ............i Page Introduction Organization of this manual Symbols used in this manual Chapter1 Tandberg LTO2 Autoloader 1.1 Overview of the Tandberg LTO2 Autoloader 1.2 Names and Functions of the Parts 1.2.1 Front Panel of the Tandberg LTO2 Autoloader Page 1.2.2 Rear Panel of the Tandberg LTO2 Autoloader 1.2.3 Liquid Crystal Display 1.3 Handling Precautions 1.3.1 Main Unit 1.3.2 Cartridges 1.4 Transfer or Disposal of the Device 1.5 Contents of the Carton Chapter2 Setup 2.1 Preparation Before Use Removal of the Transporter Locking Screw and Instruction TAG 2.2 SCSI Cable Connections 2.3 AC Power Cable Connection 2.4 Attaching and removing the Filter Element 2.5 Switching ON the Power Switch and the Power-On Sequence 2.6 SCSI ID Setting 2.7 Start and Shutdown of the System Chapter 3 Operation 3.1 Removal of the Magazine 3.2 Loading the Magazine 3.3 Loading the Cartridge 3.3.1 Loading to Magazine 3.3.2 Loading to the Fixed Slots Operation Examples Page 3.4 Removal and Insertion of the Cartridges 3.4.1 Removal from and Insertion to the Magazine 3.4.2 Removal from and Insertion to the Fixed Slots Operation 5 3.5 Operation of the Panel Keys 3.5.1 Organization of the Front Panel Switches 3.5.2 Functions of the Switches 3.5.3 Slot Logical Numbers 3.5.4 Panel Operation Procedure Operation Examples 3.5.5 Menu Tree 1 Main Menu 2 Menu Commands 4) LOAD 5) SCSI ID 6) RETRY MODE 7) MAINTENANC 3.6 Setting the SCSI ID 3.6.1 Checking the SCSI ID 3.6.2 Changing the SCSI ID Operation Example 1 Operation Example 2 Page 3.7 Using the Emergency Release Key Chapter 4 Cartridges 4.1 Cartridges 4.1.1 Data Cartridge 4.1.2 Cleaning Cartridge 4.2 Write-Protect Switch 4.3 Bar Code Label Using Bar Code Labels Precautions 4.4 Handling Precautions 4.4.1 Usage Precautions 4.4.2 General Precautions 4.4.3 Standards for Prohibition of Use 4.4.4 Service Life 4.4.5 Storage of Data Cartridges Chapter 5 Daily Maintenance 5.1 Cleaning 5.1.1 Cleaning of the Drive Head 5.1.1.1 Manually Cleaning of the Drive Head 5.1.2 Cleaning the Roller inside of the transporter 5.1.2.1 Checking the CLNROL- function 5.1.2.2 Setting the CLNROL- function Disable 5.1.2.3 RtyCnt value in the CLNROL-function 5.1.2.4 Changing the RtyCnt value Page 5.1.2.5 Cleaning of the Roller 5.1.2.5.1 Execution timing of the cleaning 5.1.2.5.2 Tools and Parts 5.1.2.5.3 Setting Maintenance mode 5.1.2.5.4 Setting Cleaning mode 5.1.2.5.5 Cleaning the Roller Page Page Page Page 5.1.3 Cleaning of the Main Unit 5.1.3.1 Cleaning of the exterior FFC cable 5.1.3.2 Cleaning of the fixed slots 5.1.3.3 Cleaning of the interior 5.1.4 Cleaning of the magazine 5.1.5 Cleaning of the cartridge r shutte 5.2 Movement and Shipping of the Autoloader Chapter 6 Troubleshooting Page Page - 57 - Error code Cause Recovery Procedure - 58 - Error code Cause Recovery Procedure Page 6.1 Other Matters to Check 6.2 When Requesting Maintenance Appendix A Specifications Autoloader Main Unit LTO2 Data Cartridge (TD P/N: 432744) LTO1 Data Cartridge (TD P/N: 432630-1) Universal cleaning cartridge (TD P/N: 432631) Appendix B Optional Items and Supplies Optional Items Supplies Appendix C Error Code CMer Error CMer Error Code 2 CMer Error Code 3 Err. Messages Page Tandberg LTO2 Autoloader Installation and Users Manual