Phenomenon | Recovery Procedure | |
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| |
Cartridge Operation |
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| |
Cartridge is entwined in the | ･Execute cleaning of the Roller.See”Section 5.1.2” | |
･If the phenomenon has a relapse,contact your nearest Customer Support | ||
transporter. | ||
Center. | ||
| ||
|
| |
Transporter does not | ･Execute cleaning of the Roller.See”Section 5.1.2” | |
･If the phenomenon has a relapse,contact your nearest Customer Support | ||
load/unload the cartridge. | ||
Center. | ||
| ||
|
| |
The cartridge could not be taken | ･Execute cleaning of the Roller.See”Section 5.1.2” | |
･If the phenomenon has a relapse,contact your nearest Customer Support | ||
out from the drive. | ||
Center. | ||
| ||
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Connections |
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| |
Host does not detect | ･Check whether the terminating connector is mounted to the Autoloader | |
and whether the cables are properly connected. | ||
Autoloader. | ||
･Check whether the Autoloader is recognized by the operating system. | ||
| ||
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| |
| ･When the backup software detects the drive but does not detect the | |
| Autoloader, check whether the Autoloader module or the changer option | |
Backup software application of | accompanies the backup software. Most software packages require an | |
the host does not detect | Autoloader "robotic" and an additional module for communications. | |
Autoloader. | ･When the backup software detects the Autoloader but does not detect the | |
| drive, check whether the correct backup software driver has been | |
| installed. | |
|
| |
Changed SCSI ID of the drive is | ･Check whether different ID numbers have been assigned to the SCSI | |
not recognized by the host | devices on the same bus. | |
computer. | ･Restart the host. | |
|
| |
After connection to the | ･Check that there are no conflicts of the SCSI ID among all the devices | |
Autoloader, the response speed | connected to the host. | |
slows down, or the system | ･There is no need to put the SCSI ID in a specific order on the backup | |
stops. | software. | |
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