7 Troubleshooting
Problem | Cause/Result | Action |
‘Empty drip tray.’ is | The metal contacts of | T Clean and dry the metal contacts on the |
always displayed. | the drip tray are dirty or | back of the drip tray. |
| wet. |
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|
‘Fill water tank.’ is | The water tank float is | T Descale the water tank (see Chapter 5 |
displayed although the | trapped. | ‘Maintenance – Descaling the water tank’). |
water tank is full. |
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|
Little or no water or | The connector of the | T Carefully pull the cappuccino frother |
steam comes out of | cappuccino frother may | down and off. |
the cappuccino frother. | be blocked by milk | T Unscrew the black connector with the aid |
The pump is very | residues or limescale | of the hexagonal hole on the measuring |
quiet. | fragments loosened | spoon for ground coffee. |
| during descaling. | T Clean the connector thoroughly. |
|
| T Screw the connector back on by hand. |
|
| T Carefully tighten it using the hexagonal |
|
| hole on the measuring spoon, turning by |
|
| no more than a quarter of a rotation. |
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|
Grinder is making a | There are foreign objects | T Contact customer support in your |
very loud noise. | in the grinder. | country (see Chapter 11 ‘JURA contact |
|
| details / Legal information’). |
|
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|
‘ERROR 2’ or ‘ERROR 5’ | If the machine has been | T Warm the machine at room temperature. |
is displayed. | exposed to the cold for a |
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| long period of time, |
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| heating may be disabled |
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| for safety reasons. |
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|
Other ‘ERROR’ | – | T Switch the IMPRESSA off at the power |
messages are |
| switch. Contact customer support in your |
displayed. |
| country (see Chapter 11 ‘JURA contact |
|
| details / Legal information’). |
|
|
|
EIf you were unable to solve the problem, contact customer support in your country (see Chapter 11 ‘JURA contact details / Legal information’).
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