Troubleshooting

When you encounter a problem that seems to be a fault, check the following points before contacting the JVC service center:

Power source

7Power does not come on.

The power cord of the receiver or the DVD player is not connected to an AC outlet.

Connect the power cord correctly. (A page 13)

Operation

7You cannot operate any button.

Some specific operations may be restricted for some discs.

7The remote control does not work.

The batteries have run out.

Replace the batteries. (A page 5)

The remote control mode selector is slid to wrong position.

Most of the buttons on the remote control are assigned to specific remote control modes. Slide the remote control selector to the proper position referring to the explanation of each function.

7A disc cannot be played back.

In the case of DVD VIDEOs

Check the Region Code number of the disc. (A page 47)

“PLAYABLE Err” is displayed in the display window.

The disc cannot be played back on this DVD player.

Check the disc type. (A pages 47 and 48)

7The picture is distorted.

A video cassette recorder is connected between the DVD player and the TV.

Connect the DVD player directly to the TV. (A page 13)

7The screen size is abnormal.

The screen size is not set correctly.

Set “MONITOR TYPE” according to the TV you are using. (A page 39)

7The TV screen darkens.

“SCREEN SAVER” is set to “ON”.

Press any button. (A page 39)

Sound

7There is no sound.

Speakers are not connected correctly.

A page 9

The receiver and the DVD player are not connected correctly.

A page 10

The sound is muted.

A page 16

“NO AUDIO” is displayed in the display window.

The disc may have been produced through illegal copying.

Check the disc at the store where you bought the disc.

7The sound is distorted.

The volume is turned up too high.

Turn down the volume. (A page 16)

7No sound comes out of the subwoofer.

“S. WOOFER OFF” is selected.

Press S.WFR OUT repeatedly until

“S. WOOFER ON” appears. (A page 11)

Reference

7MP3, WMA, JPEG, ASF, DivX, MPEG1 or MPEG2 files cannot be played back.

The loaded disc may include files of different types (MP3, WMA, JPEG, ASF, DivX, MPEG1 or MPEG2). You can play back only

the files of the types selected with “FILE TYPE”. (A page 39)

Images

7No picture appears.

The composite video cord is not connected correctly.

A page 12

An S-video cord and a component video cord are connected at the same time.

Connect either cord. (A page 13)

Radio

7The sound has a lot of static./You cannot receive a radio broadcast.

The antenna is not connected correctly.

Connect the antenna correctly. (A pages 7 and 8)

(Continued on the next page)

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JVC EX-A10 manual Troubleshooting