78 EN | TROUBLESHOOTING |
Miscellaneous
Q.
A.
The PC is hot.
The PC may become warm when used for a long time, but this is not a failure.
Do not block the vents in the bottom or sides through which internal heat is removed.
Q.
A.
The PC makes no sound.
Check the following
¡Check if the speaker is muted.
To use the volume control, press [Fn] and [F7].
(This key combination turns on and off the volume control.) Pressing [Fn] and [F5] turns down the volume.
Pressing [Fn] and [F6] turns up the volume.
Q.
A.
I forgot the password.
If you forgot your password, you cannot start the PC again.
Whenever you set a password, be careful not to forget it.
¡If you forget the user account (computer administrator) password
1. When a password deleting disk has been prepared
You can delete the password using the disk. For how to prepare a password deleting disk, see “Help and Support Centre” from the [start] menu.
2. When another computer administrator account has been created
If an additional computer administrator (a user who has the administrator rights) is created other than the user who forgot the password, log on to the computer as the administrator to change the password.
3. When no computer administrator account has been created
When no administrator password is set, you can change the forgotten user password by starting up Windows in the safe mode and logging on as an administrator.
*If any of the above does not solve the problem, you must restore the factory setting. For procedure for setting up Windows again, see “Setting Up Your PC Again” on page 66
