Problem
Possible Solution
Long documents are not feeding or are | Make sure that: |
jamming | • the elevator tray extender is pulled out to provide support for long |
| documents. |
| • the output tray is adjusted for the length of the documents being |
| scanned. |
| • the output tray is installed properly. |
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Roller marks appear on the documents | Clean the feed module rollers, separation rollers and transport rollers. |
after scanning |
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Vertical streaks appear on the image | Make sure that: |
| • when you calibrate the scanner that you are using a good, clean |
| calibration target and that the imaging guides are clean. Use the |
| calibration target provided with your scanner. See Chapter 5, |
| Maintenance. |
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The enhanced printer is not printing as | If you are having problems printing on scanned documents: |
desired | • verify that the ink cartridge is not empty. |
| • make sure that the ink cartridge is properly installed in the Enhanced |
| Printer. |
| • make sure that the ink cartridge is located in the correct position for |
| printing. |
| • make sure that the ink cartridge carrier is properly seated in its slot. |
| • verify that all printer connectors are securely fastened and that the |
| printer cable is securely attached. |
| • verify that the printer has been enabled through the host and that the |
| expected print string has been specified. |
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White lines appear at the top of the | • The imaging guides may be dirty. See Chapter 5, Maintenance. |
image and run through the documents | • Check for scratches on the imaging guides. If scratches are on the |
| imaging guides, replace them. |
Side guides will not move | • Remove all documents from the elevator tray and be sure the locking |
| switch is in the unlocked position. |
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