A: Contact Information

If you are experiencing an error that is not listed in Appendix B: or if you are unable to fix the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949- 453-3990. Technical Support is also available via Internet email at support@lantron- ix.com.

A.1 Problem Report Procedure

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix MPS model number

Lantronix MPS serial number

Software version (use the Show Server command to display)

Network configuration, including the information from a Netstat command

Description of the problem

Debug report (stack dump), if applicable

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

A.2 Full Contact Information

Address: 15353 Barranca Parkway, Irvine, CA 92618 USA

Phone: 949/453-3990

Fax: 949/453-3995

World Wide Web: http://www.lantronix.com

North American Direct Sales: 800/422-7055

North American Reseller Sales: 800/422-7015

North American Sales Fax: 949/450-7232

Internet: sales@lantronix.com

International Sales: 949/450-7227

International Sales Fax: 949/450-7231

Internet: intsales@lantronix.com

Technical Support: 800/422-7044 or 949/453-3990

Technical Support Fax: 949/450-7226

Internet: support@lantronix.com

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Lantronix LPS1-T, MPS100, LPS1-2 manual Problem Report Procedure, Full Contact Information