Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device.

Solution: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact.

Problems with the keyboard and other pointing devices

The following are the most common problems with keyboards and other pointing devices.

ThinkPad pointing device problems

Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions:

When the computer is turned on

When the computer resumes normal operation

When the TrackPoint pointing device is kept pressed for a long time

When the temperature changes

Problem: The TrackPoint pointing device or touch pad does not work.

Solution: Make sure that the TrackPoint pointing device or touch pad is enabled in the ThinkPad Device Setting window.

Keyboard problems

Problem: All or some keys on the keyboard do not work.

Solution: If an external numeric keypad is connected:

1.Turn off the computer.

2.Remove the external numeric keypad.

3.Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Ensure that you have seated the connectors correctly.

If the problem persists, ensure that the correct device driver is installed.

1.Open Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.

2.Click Keyboard.

3.Select the Hardware tab. In the Device Properties pane, ensure that you see this message: Device

Status: This device is working properly.

If keys on the keyboard still do not work, have the computer serviced.

Problem: All or some keys on the external numeric keypad do not work.

Solution: Ensure that the external numeric keypad is correctly connected to the computer.

Problems with the display and multimedia devices

This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and audio devices.

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Lenovo 20AX000VUS Problems with the keyboard and other pointing devices, Problems with the display and multimedia devices