What to do first
When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it:
__ 1. Name and phone number of service technician __ 2. Date of service
__ 3. Date on which the machine failed __ 4. Date of purchase
__ 5. Failure symptoms, error codes appearing on the display, and beep symptoms
__ 6. Procedure index and page number in which the failing FRU was detected __ 7. Failing FRU name and part number
__ 8. Machine type, model number, and serial number __ 9. Customer’s name and address
Note for warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer.
Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list:
The following are not covered under warranty:
vLCD panel cracked from the application of excessive force or from being dropped
vScratched (cosmetic) parts
vDistortion, deformation, or discoloration of the cosmetic parts
vPlastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
vDamage caused by liquid spilled into the system
vDamage caused by the improper insertion of a PC Card or the installation of an incompatible card
vImproper disc insertion or use of an optical drive
vDiskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels
vDamaged or bent diskette eject button
vFuses blown by attachment of a nonsupported device
vForgotten computer password (making the computer unusable)
vSticky keys caused by spilling a liquid onto the keyboard
vUse of an incorrect ac adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted activities:
vMissing parts might be a symptom of unauthorized service or modification.
vIf the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped.
