Troubleshooting

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1Push down the duplex latch, and then remove the duplex unit.

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2Firmly grasp the paper, and then gently pull it out.

Note: Be careful not to tear the paper while removing it.

3Reinsert the duplex unit until it clicks into place to clear the message.

4If necessary, touch OK or press OK , depending on your printer model.

Paper or specialty media misfeeds

These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following:

CHECK PAPER CONDITION

Use only new, unwrinkled paper.

CHECK PAPER LOADING

Load a smaller amount of paper into the printer.

Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

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Lexmark S315, 90T3100 manual Paper or specialty media misfeeds, Check Paper Condition, Check Paper Loading