Lexmark S315, 90T3100 manual Scanner unit does not close, Poor copy or scanned image quality

Troubleshooting 115

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy or scanned image quality

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLEAN THE SCANNER GLASS

ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE

REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY

USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT

CORNER

Partial copies or scans of documents or photos

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE PLACEMENT CORNER

SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER

MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING

Scan was not successful

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.