Make Sure the USB Port on the Computer is Working | Lexmark S315

Troubleshooting

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MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING

Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the port is working.

Notes:

•Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices.

•If the USB port on the computer is not working, then try using the other USB ports on the computer.

MAKE SURE THE USB CABLE IS WORKING

Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

Note: USB hubs, extension cables, port replicators, and docking stations may cause connection issues. Try disconnecting these devices so that your printer is directly connected to your computer.

MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL

Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series.

If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

RUN THE INSTALLER AGAIN

1Close the installer.

2Remove the CD, and then restart the computer.

3Insert the CD, and then run the installer again.

MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT

Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

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Lexmark S315, 90T3100 manual Make Sure the USB Port on the Computer is Working, Make Sure the USB Cable is Working

Contents

October S310 Series Users Guide Contents Printing CopyingScanning Mailing TroubleshootingNetworking Maintaining the printer Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energy Conserving ink Finding information about the printerRecycling Publications Go to http//smartsolutions.lexmark.com. Click Help to Other countries or regions -See the printed Use Paper support Load paper Understanding the parts of the printer Use Ordering and replacing supplies Ordering ink cartridgesReturn Program cartridge Regular cartridge Using genuine Lexmark ink cartridges Replacing ink cartridgesRemoving ink cartridges Installing ink cartridges Ordering paper and other suppliesPart Number Paper Paper size Recycling Lexmark products Using the printer control panel Using the printer control panel buttons and menus Setup OK Device Setup OK Sleep OK Changing the Sleep timeoutSetup OK Print Mode Setup OK 2‑Sided Copy, Standalone OK Setup OK Device Setup OK Screen Brightness OK Setup O K Restore Factory Defaults O K Restoring factory default settings Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirements Printer software Use Printer Settings Customize settings for fax jobs Using the Macintosh printer softwareLaunching the Print dialog Launching an application Accessing Web links Finding and installing optional softwareFor Windows users For Macintosh users Uninstalling the printer software Reinstalling the printer softwareUpdating the printer software Downloading PCL and PS drivers Windows only Using the Internet Installing the printer software Loading paper Loading paper and original documents Load up to Make sure that Paper and specialty media guidelines Loading paper and original documents Setup OK Paper Setup OK Paper Type Saving paper settings Loading original documents on the scanner glass Printing Click Properties, Preferences, Options, or SetupTips for printing Printing basic documents Changing the print order of pages Collating printed copies Printing multiple pages on one sheet Printing envelopes Printing on specialty media Paper/Finishing tab Manage Custom Sizes New Printing on labels Working with photos Printing on custom‑size paperSupported file types Printing photos from a flash drive Using a flash drive with the printer Printing photos from a PictBridge-enabled digital camera Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing Using the control panel Setting the duplex printing dry timeUsing the printer software Setup O K Print Mode Setup O K Page Dry Time O K Finding the print queue for your printer Managing print jobsFor Macintosh users System Preferences Print & Fax select your printer Setting your printer as the default printer Creating a print queueFor Windows users Pausing print jobs Changing the default printing mode Resuming print jobs Canceling print jobs What is LexPrint? Printing from a mobile deviceSupported printers Tips for copying CopyingMaking copies Copy OK Copies Copying an ID card Adjusting copy qualityEnlarging or reducing images Copy OK ID Card Copy Making a copy lighter or darker Collating copies using the printer control panelPlacing separator sheets between copies Copy O K Darkness Placing an overlay message on each Copying multiple pages on one sheetRemoving the background of a copy Copy OK Background Removal Making a two-sided duplex copy Making a two‑sided duplex copy automaticallyMaking a two‑sided duplex copy manually Canceling copy jobs Tips for scanning ScanningScanning to a local computer Scan OK Computer USB‑Connected Computer OK Scanning to a flash drive or memory card Scanning to a network computer Scanning documents for editing Scanning photos for editing Scanning directly to e‑mail using the printer software For Macintosh users Canceling scan jobs Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan? Setting up the e-mail function Setting up the printer to e-mailCreating an e‑mail contact list using the computer Double‑click Printer Settings Contacts tab Individuals tab Canceling an e‑mail Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security options Printing a network setup Setup OK Network Setup OK Print Network Setup Page OKNo Security Information you will need during advanced wireless setup Authentication type Encryption method Open Mode None Installing the printer on a wireless network Installing the printer on other computers Special wireless installation instructions Adding the printer to your wireless networkBefore you begin Click Configuration TCP/IP Set static IP address Changing wireless settings after installationDouble‑click Wireless Setup Assistant Assigning a static IP address Advanced wireless setup Creating an ad hoc wireless networkWindows Vista or later Windows XP Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless network Configuring Wi‑Fi Protected Setup manually Configuring the printer wirelessly using WPS Windows onlyUSE the Push Button Configuration PBC Method Wireless Using the printer wirelessly Using the printer locally USBIf the printer is currently set up for Ethernet If the printer is currently set up for wireless Using the printer over an Ethernet networkSelect Set as Default Printer from the menu Selecting the printer Double‑click Lexmark Extras Lexmark Setup Assistant Sharing a printer in a Windows environment Double‑click Printer Setup Utility or Print CenterAdding the printer Mac OS X version 10.5 or later Click Sharing or Printer Properties Sharing a printer in a Macintosh environment Configuring security WPA Personal, WPA2‑Personal or WPA2‑EnterpriseEAP‑MD5, MSCHAPv2, or Leap Configuring 802.1X Authentication Networking FAQWhat is Wi‑Fi Protected Setup? If you have selected Do this Where do I find my WEP key or WPA/WPA2 passphrase? What is an SSID?Where do I find my SSID? What is a network? How are home networks configured?Characters Security type Scenario 2 Wireless network with Internet access Wireless network examples Why do I need a USB cable? What is a USB cable?Scenario 3 Wireless network with no Internet access How do I attach the USB cable?Page Infrastructure Ad hoc How are infrastructure and ad hoc networks different? How can I improve wireless signal strength? Finding the signal strengthMove the Printer Closer to the Access Point Checking computer connectivity Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionRemove Sources of Interference For Macintosh users with an access point Click Advanced or ConfigureFor Macintosh users with an AirPort base station How do I find the MAC address? What is a MAC address? What is an IP address? What is TCP/IP?How do I locate IP addresses? What is the difference between Guided and Advanced setup? What is a key index?How are IP addresses assigned? Locating the printer IP addressPage Maintaining the printer Using the printer control panelMaintaining ink cartridges Checking ink levels Cleaning the exterior of the printer Cleaning the printhead nozzlesSetup OK Maintenance OK Moving the printer to another location Cleaning the scanner glassPage If Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshoot Reconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted Correctly Remove and Reinstall the Printer Software Make Sure the Printer is not in Sleep Mode Printer is printing blank pagesPrinter is busy or does not respond Make Sure the USB Port is Enabled in Windows Cannot delete documents from the print queueCannot print through USB Understanding printer messages Alignment ProblemCannot Collate Job Change to Size Paper Ink Cartridge Error Communication ErrorClose Printer Ink Cartridge Missing Network x Software Error Memory Device ErrorInk Cartridge Unsupported Ink Low Printer Memory Full Printhead ErrorPrinthead Cannot Move Remove and reinsert the printhead Printhead Missing Printhead Unsupported Replace Ink Cartridge Printhead Warning Jams and misfeeds troubleshooting Check the jam clearance area Paper jam in the printer Paper jam in the paper support Paper jam in the exit tray Paper jam in the duplex unit Paper or specialty media misfeeds Check Paper ConditionCheck Paper Loading Print troubleshooting Print speed is slow Streaks or lines on printed imageCheck the INK Levels ADD Memory to the Computer Copy and scan troubleshooting Computer slows down when printingCopier or scanner does not respond Poor copy or scanned image quality Scanner unit does not closePartial copies or scans of documents or photos Scan was not successful Scanning takes too long or freezes the computer Network troubleshootingCannot scan to a computer over a network Continue button is unavailable RUN the Installer Again Make Sure the USB Port on the Computer is WorkingMake Sure the USB Cable is Working Wireless troubleshooting Wireless troubleshooting checklistCannot print and there is a firewall on the computer Setup OK Demo Mode OK Off OK Troubleshooting 120 Troubleshooting 121 For Macintosh users with an access point Wireless print server not installed Locating the printer IP address Resolving intermittent wireless communications issues Eliminate Network Congestion Troubleshooting 126 Product information Edition noticeLexmark International, Inc All rights reserved Trademarks United States Government Rights Licensing notices Modular component noticeNoise emission levels Meter average sound pressure, dBA Product disposal Battery notice Static sensitivity notice Power consumption Temperature informationProduct power consumption Power Saver Industry Canada compliance statement Regulatory notices for wireless productsAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Exposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 134 135 Statement of Limited Warranty Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY Extent of limited warranty Limitation of liabilityAdditional rights Numerics Index EAP‑TLS Page Page Ssid