Lexmark 90T3100, S315 Network troubleshooting, Scanning takes too long or freezes the computer

Troubleshooting 116

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RESTART THE COMPUTER

Scanning takes too long or freezes the computer

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED

RESTART THE COMPUTER

Cannot scan to a computer over a network

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK

MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

Network troubleshooting

•“Wireless troubleshooting checklist” on page 118

•“The Continue button is unavailable” on page 116

•“Cannot print and there is a firewall on the computer” on page 118

•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 118

The Continue button is unavailable

Try the following solutions in the order they appear until the Continue button becomes active and available:

CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE

PRINTER

USB ports are marked with .

MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON

Make sure the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and then reconnect it.