Troubleshooting

62

Checking an unresponsive printer

62

Testing the printer

62

Checking the printer status

63

Adjusting character (bidirectional) alignment

65

Solving printing problems

67

Printer test works, but the printer does not print when attached to the computer

67

Printer is noisy

67

Printer sounds like it is printing, but does not print

67

Printer alarm sounds

67

Printer goes to the Tear Off position before the print job finishes

67

Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload

68

Printer power switch is on, but the power light is off

68

Left margin moves to the right during printing

68

Incorrect line length; lines do not start at the left margin

68

Printer speed slows

68

Incorrect characters print, left margin changes, or printing stops

69

Printing continues beyond the edges of the continuous forms

69

Selected font or pitch is not printing or is changing

69

Solving paper feed problems

69

Paper is jammed in the printer

69

Paper is jammed in the Auto Sheet Feeder

70

Paper fed in the Auto Sheet Feeder jams at the printer entrance

70

Paper jam in the Tractor 2 Feeder

70

Printer does not feed paper

70

Printer does not feed from the optional Tractor 2 Feeder

71

Printer does not feed from the Auto Sheet Feeder

71

The optional Tractor 2 Feeder positions paper at incorrect Top-Of-Form position

71

The Auto Sheet Feeder feeds paper at an incorrect rate

71

The Auto Sheet Feeder places paper at the wrong Top-Of-Form position

72

Paper fed from the Auto Sheet Feeder is skewed

72

The Auto Sheet Feeder feeds multiple sheets

72

Solving print quality problems

73

Print is too light

73

Dots are missing or print quality is poor

73

Characters are wrong or missing

74

Forms are smudged or print is too dark

74

Incorrect number of lines on a page

74

Graphics do not print

74

Incorrect line spacing or overprinting occurs

75

Contacting Customer Support

75

Contents

 

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Lexmark X2500 manual Troubleshooting