Checking the printer status, Using Hex Trace mode | Lexmark X2500

Using Hex Trace mode

Hex Trace mode prints the control codes that are sent to the printer. Use this mode to help diagnose software/driver problems.

1Make sure the paper is loaded, and the ribbon cartridge is installed.

2Turn the printer off.

3Press and hold Tractor while turning the printer on.

4Release Tractor when the lights go out.

5Turn the printer off and back on again to exit Hex Trace mode.

Checking the printer status

Check the control panel lights and compare their status with the table information. Different patterns and combinations of lights provide you with information about the condition of the printer and actions needed to correct the condition.

Note: Many error codes can be corrected by turning the printer off and back on again.

Printer status

Control panel lights

Power

Ready

Paper Out

Power

Ready

Paper Out

Power

Ready

Paper Out

Ready

Status

On

On

Off

On

Off

Off

On

Off Blinking

Blinking

Action required

Normal operating conditions. No action required.

Normal offline condition

1Load paper.

2Press Start/Stop.

The Paper Out light goes off and the Ready light comes on.

Note: If you installed the optional Tractor 2 Feeder and you are printing continuous forms, make sure the paper select lever is in the continuous forms position.

The printer has data in the buffer that needs to be printed.

Troubleshooting

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Lexmark X2500 manual Checking the printer status, Using Hex Trace mode, Printer status

Contents

July Users GuidePage Contents Paper and specialty media guide Troubleshooting Index Safety info rma tion Part name Learn in g abou t the p r interPrinter overview Printer front view Printer back view Applying control panel overlays Understanding the printer features and functions Printer features by modelFeature/function 2580/2581 2590/2591 Feature/function All models UPC-A UPC-E Feature/function Printing a demonstration Printing a network setup Printing from Windows or DOSWindows Using IBM emulation mode For Lexmark Forms Printer 2580/2581 usersFor Lexmark Forms Printer 2590/2591 users For Forms Printer 2590/2591 users Using Epson emulation modeUsing Okidata Microline emulation mode For Forms Printer 2580/2581 users Button Function Using th e control pa n elUnderstanding the control panel buttons Layer 1 control panel buttons LineFeed Layer 2 control panel buttons Understanding the control panel lights Layer 1 control panel lightsLayer 2 control panel lights Locking and unlocking the control panel Setting the printer online or offlineUsing the Load/Unload function Advancing paper Selecting a Tractor mode Selecting and locking a fontDisabling Font Lock Disabling Pitch Lock Selecting and locking a pitch Load ing pa per Setting the forms thickness lever Forms thickness for 2590/2591 Forms thickness for 2580/2581 Paper paths for the pull tractor Using the Tear Off functionPaper paths Paper paths for the push tractor Setting the Tear Off position Loading continuous forms using the push tractorLoading continuous paper Page Page Close the front cover Front loading continuous forms using the pull tractorPage Page Bottom loading continuous forms using the pull tractor Page Page Page Loading paper Loading a cut form or envelope manually Loading cut formsPage Aligning the left margin Setting Top-Of-Form for continuous forms in push mode Setting Top-of-Form Setting Top-Of-Form for a cut form or an envelope Setting Top-Of-Form for continuous forms in pull mode Setting Top-Of-Form in a macro Length Pap er and specialty me dia guidePaper types and sizes supported by the printer Width Converting the push tractor to pull tractor position Cha ngin g trac to r posi tionsPush tractor position Pull tractor position Tractor unit Converting the pull tractor to push tractor position Page Using Setup mode Understanding Setup mode and menu options Control Options Changing menu settings an examplePrinter Setup mode-Main menu To Select Press Setup Mode Main menu Main menu optionsMenu Language Forms Macro options Default Macro Paper Handling Options Data options Buffer Uni-Dir Printing Control options Quiet Emulation options Interface Selection Interface options Removing the ribbon cartridge Cleaning the printerMain taining the prin t er Ordering supplies Recycling Lexmark products Cleaning the outside of the printer Adm in is trativ e supp o rt Restoring the factory default settingsRestoring the US factory default settings Restoring the EU factory default settings Using 802.1x authentication Supporting IPSecSupporting SNMPv3 Click 802.1x Authentication Running a printer test Testing the printerTroublesh oo tin g Checking an unresponsive printer Using Hex Trace mode Checking the printer statusPrinter status Status Action required Release LineFeed when printing starts Adjusting character bidirectional alignment Page Printer sounds like it is printing, but does not print Solving printing problemsPrinter alarm sounds Printer is noisy Printer speed slows Printer power switch is on, but the power light is offLeft margin moves to the right during printing Incorrect line length lines do not start at the left margin Paper is jammed in the printer Solving paper feed problemsPrinting continues beyond the edges of the continuous forms Selected font or pitch is not printing or is changing Paper is jammed in the Auto Sheet Feeder Paper jam in the Tractor 2 FeederPrinter does not feed paper Printer does not feed from the optional Tractor 2 Feeder Printer does not feed from the Auto Sheet FeederAuto Sheet Feeder feeds paper at an incorrect rate Auto Sheet Feeder feeds multiple sheets Paper fed from the Auto Sheet Feeder is skewed Solving print quality problems Print is too lightDots are missing or print quality is poor Graphics do not print Characters are wrong or missingForms are smudged or print is too dark Incorrect number of lines on a Incorrect line spacing or overprinting occurs Contacting Customer Support Product name Machine typeModel number United States Government Rights Meter average sound pressure, dBA Industry Canada compliance statement Product power consumption ModeDescription Total energy usage Power SaverOff mode Limited warranty Extent of limited warranty Limited warranty service Additional rights Limitation of liability Numerics Index Converting 46 paper paths Unlocking control panel Windows printing from Index