Maintaining the printer, Administrative support

Contents

Maintaining the printer	200
Cleaning the exterior of the printer	200
Cleaning the scanner glass	201
Adjusting scanner registration	201
Storing supplies	202
Conserving supplies	202
Checking the status of supplies	202
Ordering supplies	203
Replacing supplies	204
Moving the printer	211
Administrative support	216
Finding advanced networking and administrator information	216
Using the Embedded Web Server	216
Checking the virtual display	216
Checking the device status	217
Setting up e‑mail alerts	217
Viewing reports	217
Adjusting the brightness of the display	217
Restoring the factory default settings	218
Troubleshooting	219
Solving basic problems	219
Understanding printer messages	220
Clearing jams	235
Solving printing problems	262
Solving copy problems	265
Solving scanner problems	267
Solving fax problems	269
Solving option problems	273
Solving paper feed problems	276
Solving print quality problems	277
Contacting Customer Support	287
Notices	288

Product information

288

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Lexmark 19Z0201, X862DTE, 19Z0100 manual Maintaining the printer, Administrative support, Troubleshooting

X862DTE, 19Z0201, 19Z0100 specifications

The Lexmark 19Z0100, 19Z0201, and X862DTE are advanced printer solutions designed to meet the diverse needs of businesses requiring high-quality printing, efficient operations, and robust security features. These devices are part of Lexmark's commitment to delivering high-performance printing technology for various environments.

The Lexmark 19Z0100 and 19Z0201 toner cartridges are specifically engineered for use with selected Lexmark printers, offering unmatched performance and reliability. These cartridges utilize a state-of-the-art formulation that ensures sharp, crisp text and vibrant graphics, making them ideal for both monochrome and color printing tasks. The innovative design of these cartridges includes built-in intelligence, enabling automatic adjustments to print quality based on the printing environment, ensuring consistent results with every print job.

One of the key characteristics of the Lexmark 19Z0100 and 19Z0201 toner is their high yield. These cartridges are designed to produce a significant number of pages, reducing the frequency of replacements and overall printing costs. This is particularly advantageous for businesses with high-volume printing needs, allowing uninterrupted workflows and maximizing productivity.

The Lexmark X862DTE is a multifunction device that enhances organizational efficiency. This printer features printing, scanning, copying, and faxing capabilities in a single unit, which is ideal for workplaces looking to save space while maintaining versatility. The X862DTE supports high-speed printing and is equipped with a robust file management system that facilitates easy scanning and sharing of documents.

In terms of technology, the X862DTE features Lexmark’s innovative cloud printing capabilities, allowing users to print documents directly from their mobile devices or cloud accounts. The printer also incorporates advanced security features, such as user authentication and encrypted printing, ensuring that sensitive information remains protected from unauthorized access.

Moreover, the X862DTE comes with a user-friendly touchscreen interface, simplifying navigation and access to its numerous functions. Its customizable workflow solutions enable businesses to tailor the device's capabilities to meet their specific needs.

In conclusion, the Lexmark 19Z0100, 19Z0201, and X862DTE represent a blend of performance, efficiency, and security. With high-yield toner options and multifunction capabilities, these products are a smart choice for any business looking to enhance its printing operations while keeping costs and resource usage in check.

Contents

March Users Guide Contents Printing Paper and specialty media guidelinesCopying Mailing 100 Scanning to an FTP address FaxingScanning to a computer or flash drive 127 Understanding printer menus Maintaining the printer Administrative supportTroubleshooting Index 308 Power consumption Safety information Safety informationPage Thank you for choosing this printer Learning about the printerFinding information about the printer Learning about the printer Other countries and regions -See the printed Selecting a location for the printer 460 mm 18.1 640 mm 25.2 200 mm 7.9 1724 mm 67.9 Basic model Printer configurations Basic functions of the scanner Configured modelFinisher High capacity feeder Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documents Description Understanding the printer control panel Understanding the home screen Display item Description Other buttons that may appear on the home screen Display item Function Using the touch-screen buttons Button Function Sample touch screen Button Other touch-screen buttons Cancel Jobs Continue Select Feature Description Features Adjusting Power Saver Using recycled paper and other office papersMinimizing your printers environmental impact Saving paper and toner Reducing printer noise Using the Embedded Web ServerUsing the printer control panel Touch Settings Touch General Settings Touch Quiet Mode To select a Quiet Mode setting On the home screen, touchTouch the arrows to select a setting Touch Submit Recycling Returning Lexmark cartridges for reuse or recycling Installing internal options Additional printer setupAdditional printer setup Available internal options Accessing the system board to install internal options Installing a memory card Page Plastic pins Installing a flash memory or firmware cardMetal pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Gently insert the system board into the printer Reinstalling the system board Order of installation Installing hardware options Installing optional trays Attaching cables Touch Menu Settings Verifying printer setupPrinting a menu settings Installing printer software Setting up the printer softwarePrinting a network setup For Macintosh users Updating available options in the printer driverFor Windows users Installing the printer on a wireless network Windows Setting up wireless printing Click Suggested Click Wireless Network Attach Click Install Click Agree Prepare to configure the printer Installing the printer on a wireless network Macintosh Enter the printer information Access the AirPort options Click + Click IP Configure the printer for wireless accessConfigure your computer to use the printer wirelessly Mac OS X version Installing the printer on a wired networkClick + Click AppleTalk Click Install Printer and Software Mac OS X version Mac OS X version 10.5 or laterMac OS X version 10.4 and earlier Click OK, and then click Close Click Configure PortClick Properties For Macintosh users Setting up serial printing Windows Windows VistaWindows XP Configuring Universal paper settings Setting the Paper Size and Paper TypeLoading paper and specialty media Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Touch Size Sensing Touch Exit Configuration MenuLoading A5 or Statement paper sizes Loading the 2000‑sheet high capacity feeder Loading B5 or Executive paper sizesPage Loading the 2,000-sheet dual input trays Page Loading the multipurpose feeder Page Linking and unlinking trays Press Exit Config MenuLinking trays Unlinking trays Changing a Custom Type x name Assigning a custom paper type nameClick Paper Menu Click Custom Name Type a name for the paper type in a Custom Name x box Click Custom Types Loading paper and specialty media Click Submit Paper guidelines Paper characteristicsPaper and specialty media guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weightsSupported paper sizes Basic input trays Tabloid LetterLegal Executive Optional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing Printing on specialty media Tips on using letterheadPlacing paper in the trays Orienting the paper for long‑ or short‑edge printing Without finisher With finisher High capacity feeder Tips on using envelopes Tips on using transparenciesMultipurpose tray Simplex one-sided printing Duplex two-sided printingPage Holding jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs from Windows Job type Touch Confidential Jobs Printing from a flash drivePrinting Touch your user name Page Printing information pages Canceling a print job Touch Delete Selected Jobs Canceling a print job from the computerWindows Vista Click Click Control Panel Click Hardware and Sound Click Printers Finisher Bin Supported finishing featuresStandard bin Finisher Bin 2 finishing features Bin 3 finishing features Adjusting toner darknessClick Settings Click Print Settings Click Quality Menu Adjust the toner darkness setting Click Submit Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Making transparencies Making copies using paper from a selected tray Customizing copy settingsCopying to letterhead Copying from one size to another Example 2 Copying to a single paper size Copying a document that contains mixed paper sizesExample 1 Copying to mixed paper sizes Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Placing separator sheets between copies Collating copiesTouch Separator Sheets Select one of the following Creating a custom job job build Copying multiple pages onto a single sheetBetween Pages Touch Done Touch Copy It Placing the date and time at the top of each Placing information on copiesTouch Custom Job Touch Header/Footer Canceling a copy job while the document is in the ADF Canceling a copy jobCanceling a copy job while the pages are being printed Remaining print job is canceled. The home screen appears Understanding the copy screens and options Options Sides DuplexCollate Improving copy quality Copying Click Settings Setting up the e-mail functionClick E-mail Settings Click Setup E-mail Server Mailing Creating an e-mail shortcut using the Embedded Web Server Configuring the e‑mail settingsCreating an e-mail shortcut using the touch screen Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the touch screenSending an e-mail using the address book Mailing a document Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Mailing 103 Mailing color documents Canceling an e-mailUnderstanding e-mail options Original Size Orientation ResolutionBinding Mail Subject Advanced Options Using the printer control panel for fax setup Initial fax setupFaxing Getting printer ready to fax Click Settings Click Fax Settings Click Analog Fax Setup Using the Embedded Web Server for fax setupEquipment and service options Fax connection setup Choosing a fax connection Faxing 109 Connecting to an analog telephone lineConnecting to a DSL service Connecting to a distinctive ring service Connecting to a PBX or Isdn systemTouch Settings Touch Fax Settings Touch Analog Fax Settings Faxing 110 Touch Distinctive Ring Settings Connecting to an adapter for your country or regionFaxing 111 Country/region Setting the date and time Setting the outgoing fax name and numberSending a fax using the printer control panel Click Settings Click Security Click Set Date and Time Creating shortcuts Sending a fax using the computer Creating a fax destination shortcut using the touch screen Using fax shortcuts Using shortcuts and the address bookUsing the address book Faxing 115 Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Sending a fax at a scheduled time Touch Delayed Send Canceling an outgoing faxViewing a fax log Blocking junk faxes Faxing 118 Understanding fax options Faxing 119 Improving fax quality Holding faxes Holding and forwarding faxesForwarding a fax Faxing 120 Print Print and Forward Click Fax Settings Click Analog Fax SetupFax ‑mail ESF Scanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address 122 Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberCreating an FTP shortcut using the Embedded Web Server Click FTP Shortcut Setup Understanding FTP options Creating an FTP shortcut using the touch screen Scanning to an FTP address 125 Scanning to an FTP address 126 Improving FTP quality Scanning to a computer Scanning to a computer or flash driveScanning to a computer or flash drive 127 Click Scan Profile Click Create Scan Profile Scanning to a flash drive Quick SetupUnderstanding scan profile options Format Type Color Default ContentCompression Scanning to a computer or flash drive 130 Improving scan qualityAdvanced Imaging Understanding printer menus To access the menus, touch on the home screenMenus list Understanding printer menus 131 Paper menu Default Source menuPaper Size/Type menu Understanding printer menus 132 MP Feeder Size Understanding printer menus 133Tray x Type Manual Paper Size Understanding printer menus 134MP Feeder Type Understanding printer menus 135 Configure MP menu Understanding printer menus 136 Substitute Size menuPaper Texture menu Understanding printer menus 137 Understanding printer menus 138 Paper Loading menu Custom Names menu Custom Types menuUnderstanding printer menus 139 Menu item Definition Custom Scan Sizes menu Universal Setup menuCustom Bin Names menu Understanding printer menus 140 Understanding printer menus 141 Bin Setup menu Understanding printer menus 142 Reports menu Understanding printer menus 143 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 144 Understanding printer menus 145 USB Buffer Standard USB menuUnderstanding printer menus 146 Network Card menu Network Reports menuUnderstanding printer menus 147 This menu is available from the Network/Ports menu Understanding printer menus 148 TCP/IP menu Understanding printer menus 149 IPv6 menu Network/Ports Network x Net x Setup Wireless Wireless menuAppleTalk menu Understanding printer menus 150 Use the following menu to configure the Smtp server Smtp Setup menuNetWare menu LexLink menu Understanding printer menus 152 Miscellaneous menu Security menuConfidential Print menu Understanding printer menus 153 Understanding printer menus 154 Disk Wiping menu Understanding printer menus 155 Security Audit Log menuSet Date and Time menu Understanding printer menus 156 Settings menuGeneral Settings menu Understanding printer menus 157 Run Initial setupEco-Mode Paper Sizes Understanding printer menus 158 AlarmsTimeouts Understanding printer menus 159 Print RecoveryFactory Defaults Understanding printer menus 160 Copy Settings menu Understanding printer menus 161 Header/Footer Understanding printer menus 162 Understanding printer menus 163 Understanding printer menus 164 Fax Settings menuFax Mode Analog Fax Setup menu Understanding printer menus 165 General Fax Settings Understanding printer menus 166 Fax Send Settings Understanding printer menus 167 Understanding printer menus 168 Understanding printer menus 169 Fax Receive Settings Understanding printer menus 170 Fax Log Settings Distinctive Rings Speaker SettingsUnderstanding printer menus 171 Menu item Single Ring Understanding printer menus 172 Fax Mode Fax Server Setup menuFax Server Setup Understanding printer menus 173 ‑mail Settings menu Format Understanding printer menus 174 Color Understanding printer menus 175 Jpeg Quality Understanding printer menus 176‑mail images sent as ‑mail Bit Depth Use cc/bcc Understanding printer menus 177 Understanding printer menus 178 FTP Settings menu Understanding printer menus 179 Base File Name Understanding printer menus 180FTP bit Depth Understanding printer menus 181 Scan SettingsFlash Drive menu Understanding printer menus 182 Scan bit Depth Understanding printer menus 183Photo Jpeg Quality Copies Print SettingsUnderstanding printer menus 184 Duplex Binding Understanding printer menus 185‑up pages/side ‑up Border Setup menu Print SettingsUnderstanding printer menus 186 Menu item Printer Language Print Area Understanding printer menus 187Download Target Job Accounting Understanding printer menus 188 Finishing menuMenu item Resource Save Print All Order ‑up pages‑side Understanding printer menus 189 Understanding printer menus 190 Quality menu Understanding printer menus 191 Utilities menu Menu item Scale to Fit Understanding printer menus 192 Understanding printer menus 193 PostScript menuPCL Emul menu Understanding printer menus 194 Symbol SetPCL Emulation Settings Tray Renumber Understanding printer menus 195 Understanding printer menus 196 Html menuFont Size Scale Image menu Booklet Adjustments menuXPS menu Understanding printer menus 197 Help menu Touch Booklet Adjustments Understanding printer menus 199 Maintaining the printer 200 Cleaning the exterior of the printerMaintaining the printer Adjusting scanner registration Cleaning the scanner glassMaintaining the printer 201 Touch Scanner Test Conserving supplies Storing suppliesChecking the status of supplies Checking the status of supplies from a network computer Ordering supplies Ordering a maintenance kitOrdering toner cartridges Ordering a photoconductor kit Replacing supplies Ordering a cleaning kitOrdering staple cartridges Replacing the toner cartridgePage Replacing the photoconductor Maintaining the printer 207 Page Page Page Before moving the printer Moving the printer Removing the optional trays Page Page Maintaining the printer 215 Moving the printer to another locationShipping the printer Checking the virtual display Administrative supportAdministrative support 216 Click Device Status Administrative support 217Checking the device status Administrative support 218 Restoring the factory default settings Solving basic problems TroubleshootingSolving basic printer problems Embedded Web Server does not open Understanding printer messages Troubleshooting 220Change input src to Custom Type Name Change input src to Custom Type Name load orientation Change input src to Custom String load orientation Troubleshooting 221Change input src to size Change input src to size load orientation Check input src guides Change input src to type size load orientationCheck input src orientation or guides Close door Disk Full ‑ Scan Job Canceled Weblink server not set up. Contact system administratorFax Station Name not set up Fax Station Number not set up Load src with Insert TrayLoad input src with Custom Type Name Load input src with Custom String Load input src with size Troubleshooting 225 Cancel the current jobLoad manual feeder with Load Manual Feeder with Custom Type Name Load Manual Feeder with type size Load Manual Feeder with sizeLoad Staples G5, G11, G12 Memory full, cannot print faxes Remove paper from standard output bin Restore Held Jobs?Replace all originals if restarting job Remove the stack of paper from the standard exit bin Some held jobs were not restored Scanner Jam Access Cover OpenReplace jammed originals if restarting job Scan Document Too Long Yy Replace defective or missing cartridge Insufficient memory to support Resource Save featureCartridge part number unsupported by device Short paper Ppds font error Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Serial option x error Network x software errorStandard network software error Defective flash detected Serial port x disabled Parallel port x disabledStandard parallel port disabled Standard USB port disabled Configuration change, held jobs were not restored USB port x disabledToo many disks installed Too many flash options installed Too many trays attached Routine maintenance neededRemove defective disk Disk full Clearing jams Paper recommendations Understanding jam numbers and locations Open Door A, and then remove the jam Troubleshooting 237Jam numbers What to do Paper jams Troubleshooting 238 Paper jam Troubleshooting 239 Paper jam Troubleshooting 240203, 230-231 paper jams Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 244Page Jam in Tray Troubleshooting 24624x paper jam Clearing Area a Troubleshooting 247 Clearing Area B Troubleshooting 248Open Door B Pull the jam up and toward you Close Door B Touch Continue Open Door C Pull the jam up and toward you Close Door C Troubleshooting 249Clearing Area C 280‑281 paper jams Troubleshooting 250Page Open Door F Remove the jam Close Door F Troubleshooting 252 Troubleshooting 253 Staple error283, 289 staple jams Lift Door H Remove the jam Close Door HPage Page 28x paper jam Troubleshooting 256Page Paper jams Troubleshooting 258 Paper jams Page Paper jam Jobs do not print Solving printing problemsError message about reading USB drive appears Job takes longer than expected to print Confidential and other held jobs do not print Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not close Poor copy quality Checking an unresponsive scanner Solving scanner problemsPartial document or photo copies Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer Troubleshooting 269 Solving fax problemsPartial document or photo scans Cannot scan from a computer Cannot send or receive a fax Review this Digital Phone Service ChecklistCheck the Printer Connections Check the Telephone Wall Jack Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes Solving option problems Solving 2,000-sheet drawer problems Paper tray problems Memory card Internal Solutions PortFlash memory card Hard disk with adapter USB/parallel interface card Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Isolating print quality problems Solving print quality problemsBlank pages Packing Material MAY be on the Toner Cartridge Clipped images Troubleshooting 278Ghost images Check the Guides Check the Toner Darkness Setting Troubleshooting 279Gray background Incorrect margins Paper curl Troubleshooting 280Print irregularities Paper has Absorbed Moisture DUE to High Humidity Print is too dark Check the DARKNESS, BRIGHTNESS, and Contrast SettingsFuser MAY be Worn or Defective Toner Cartridge MAY be Defective When 88 Cartridge Low appears, order a new toner cartridge Troubleshooting 282Print is too light Toner is LOW Repeating defects Troubleshooting 283Skewed print Ensure That the Fill Pattern is Correct Check the Paper Type Streaked horizontal linesToner Cartridge MAY be Defective or LOW on Toner Toner is Smeared Toner fog or background shading appears on Streaked vertical linesThere is Toner in the Paper Path Toner Cartridge is Defective Toner rubs off Check the Paper Texture SettingToner specks Charge Rolls MAY be Defective Contacting Customer Support Troubleshooting 287Transparency print quality is poor Check the Transparencies Edition notice Product information288 March 289 Trademarks 290 Modular component notice Noise emission levels Temperature information291 Meter average sound pressure, dBA Product power consumption Power consumptionLaser notice Laser advisory label Off mode Power SaverEuropean Community EC directives conformity Total energy usage Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementRadio interference notice CCC EMC notice Bsmi notice 295 296 South Africa telecommunications notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 298 299 Taiwan NCC RF notice statement India emissions noticeIndustry Canada Canada 300 301 Statement of Limited Warranty Limited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 302 Limitation of liability Extent of limited warrantyAdditional rights 303 304 Lexmark Software Limited Warranty and License Agreement 305 306 307 Adobe Systems Incorporated Notice Index SymbolsNumerics Index 308Page FTP Page Page Page

Lexmark 19Z0201, X862DTE, 19Z0100 Maintaining the printer, Administrative support, Troubleshooting

Models: X862DTE 19Z0201 19Z0100

Maintaining the printer

200

Administrative support

216

Troubleshooting

219

288

X862DTE, 19Z0201, 19Z0100 specifications