Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark X862DTE, 19Z0100, 19Z0201 manual

Models: X862DTE 19Z0201 19Z0100

1 315

Download 315 pages 14.33 Kb

Page 243

Image 243

Troubleshooting

243

5Open Door E by pushing the release latch and lowering the door.

6Pull the jam up.

7Close Door E.

8Close Door A.

Page 243

Image 243

Lexmark X862DTE, 19Z0100, 19Z0201 manual

Contents

March Users GuideContents Mailing 100 Paper and specialty media guidelinesPrinting CopyingUnderstanding printer menus FaxingScanning to an FTP address Scanning to a computer or flash drive 127Administrative support TroubleshootingMaintaining the printer Index 308 Power consumptionSafety information Safety informationPage Learning about the printer Learning about the printerThank you for choosing this printer Finding information about the printerOther countries and regions -See the printed Selecting a location for the printer460 mm 18.1 640 mm 25.2 200 mm 7.9 1724 mm 67.9 Basic model Printer configurationsHigh capacity feeder Configured modelBasic functions of the scanner FinisherYou can use the ADF or the scanner glass to scan documents Using the ADFUsing the scanner glass Understanding the ADF and scanner glassDescription Understanding the printer control panelUnderstanding the home screen Display item Description Other buttons that may appear on the home screenDisplay item Function Using the touch-screen buttonsButton Function Sample touch screenButton Other touch-screen buttonsCancel Jobs Continue Select Feature Description FeaturesSaving paper and toner Using recycled paper and other office papersAdjusting Power Saver Minimizing your printers environmental impactUsing the Embedded Web Server Using the printer control panelReducing printer noise Recycling To select a Quiet Mode setting On the home screen, touchTouch Settings Touch General Settings Touch Quiet Mode Touch the arrows to select a setting Touch SubmitReturning Lexmark cartridges for reuse or recycling Available internal options Additional printer setupInstalling internal options Additional printer setupAccessing the system board to install internal options Installing a memory card Page Push the card firmly into place Installing a flash memory or firmware cardPlastic pins Metal pinsInstalling an internal print server or port interface card Installing a printer hard disk Page Gently insert the system board into the printer Reinstalling the system boardOrder of installation Installing hardware optionsAdditional printer setup Installing optional traysAttaching cables Verifying printer setup Printing a menu settingsTouch Menu Settings Setting up the printer software Printing a network setupInstalling printer software Updating available options in the printer driver For Windows usersFor Macintosh users Installing the printer on a wireless network Windows Setting up wireless printingClick Suggested Click Wireless Network Attach Click Install Click AgreePrepare to configure the printer Installing the printer on a wireless network MacintoshEnter the printer information Access the AirPort optionsConfigure the printer for wireless access Configure your computer to use the printer wirelesslyClick + Click IP Click AppleTalk Installing the printer on a wired networkMac OS X version Click +For Macintosh users Click Install Printer and SoftwareMac OS X version 10.5 or later Mac OS X version 10.4 and earlierMac OS X version Click Configure Port Click PropertiesClick OK, and then click Close For Macintosh users Click Install Printer and Software Setting up serial printingWindows Vista Windows XPWindows Specify a unit of measurement Setting the Paper Size and Paper TypeConfiguring Universal paper settings Loading paper and specialty mediaLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Touch Exit Configuration Menu Loading A5 or Statement paper sizesTouch Size Sensing Loading the 2000‑sheet high capacity feeder Loading B5 or Executive paper sizesPage Loading the 2,000-sheet dual input trays Page Loading paper and specialty media Loading the multipurpose feederPage Unlinking trays Press Exit Config MenuLinking and unlinking trays Linking traysType a name for the paper type in a Custom Name x box Assigning a custom paper type nameChanging a Custom Type x name Click Paper Menu Click Custom NameClick Custom Types Loading paper and specialty media Click SubmitPaper characteristics Paper and specialty media guidelinesPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperBasic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizesExecutive LetterTabloid LegalOptional input trays Supported paper types and weights Printer engine supports 38-128 g/m2 16-32 lb paper weightsMonarch Paper and specialty media guidelines Printing Click Properties, Preferences, Options, or SetupPrinting Printing a documentOrienting the paper for long‑ or short‑edge printing Tips on using letterheadPrinting on specialty media Placing paper in the traysWithout finisher With finisher High capacity feederSimplex one-sided printing Duplex two-sided printing Tips on using transparenciesTips on using envelopes Multipurpose trayPage Job type Printing confidential and other held jobsHolding jobs in the printer Printing confidential and other held jobs from WindowsPrinting from a flash drive Printing Touch your user nameTouch Confidential Jobs Page Printing information pages Canceling a print jobClick Control Panel Click Hardware and Sound Click Printers Canceling a print job from the computerTouch Delete Selected Jobs Windows Vista ClickSupported finishing features Standard binFinisher Bin Finisher Bin 2 finishing features Adjust the toner darkness setting Click Submit Adjusting toner darknessBin 3 finishing features Click Settings Click Print Settings Click Quality MenuMaking a quick copy Copying using the ADFCopying Making copiesMaking transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying from one size to another Customizing copy settingsMaking copies using paper from a selected tray Copying to letterheadCopying a document that contains mixed paper sizes Example 1 Copying to mixed paper sizesExample 2 Copying to a single paper size Adjusting copy quality Copying on both sides of the paper duplexingReducing or enlarging copies Select one of the following Collating copiesPlacing separator sheets between copies Touch Separator SheetsTouch Done Touch Copy It Copying multiple pages onto a single sheetCreating a custom job job build Between PagesTouch Header/Footer Placing information on copiesPlacing the date and time at the top of each Touch Custom JobRemaining print job is canceled. The home screen appears Canceling a copy jobCanceling a copy job while the document is in the ADF Canceling a copy job while the pages are being printedUnderstanding the copy screens and options Sides Duplex CollateOptions Improving copy quality Copying Mailing Setting up the e-mail functionClick Settings Click E-mail Settings Click Setup E-mail ServerCreating an e-mail shortcut Configuring the e‑mail settingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the touch screenMailing a document Sending an e-mail using the touch screenSending an e‑mail using a shortcut number Sending an e-mail using the address bookMailing 103 Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeOriginal Size Canceling an e-mailMailing color documents Understanding e-mail optionsMail Subject ResolutionOrientation BindingAdvanced Options Getting printer ready to fax Initial fax setupUsing the printer control panel for fax setup FaxingChoosing a fax connection Using the Embedded Web Server for fax setupClick Settings Click Fax Settings Click Analog Fax Setup Equipment and service options Fax connection setupConnecting to an analog telephone line Connecting to a DSL serviceFaxing 109 Faxing 110 Connecting to a PBX or Isdn systemConnecting to a distinctive ring service Touch Settings Touch Fax Settings Touch Analog Fax SettingsCountry/region Connecting to an adapter for your country or regionTouch Distinctive Ring Settings Faxing 111Click Settings Click Security Click Set Date and Time Setting the outgoing fax name and numberSetting the date and time Sending a fax using the printer control panelCreating shortcuts Sending a fax using the computerTouch Save as Shortcut Creating a fax destination shortcut using the touch screenFaxing 115 Using shortcuts and the address bookUsing fax shortcuts Using the address bookSending a fax at a scheduled time Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerBlocking junk faxes Canceling an outgoing faxTouch Delayed Send Viewing a fax logFaxing 118 Understanding fax optionsFaxing 119 Improving fax qualityFaxing 120 Holding and forwarding faxesHolding faxes Forwarding a faxESF Click Fax Settings Click Analog Fax SetupPrint Print and Forward Fax ‑mailScanning to an FTP address 122 Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP addressClick FTP Shortcut Setup Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Creating an FTP shortcut using the Embedded Web ServerUnderstanding FTP options Creating an FTP shortcut using the touch screenScanning to an FTP address 125 ResolutionScanning to an FTP address 126 Improving FTP qualityClick Scan Profile Click Create Scan Profile Scanning to a computer or flash driveScanning to a computer Scanning to a computer or flash drive 127Format Type Quick SetupScanning to a flash drive Understanding scan profile optionsDefault Content CompressionColor Improving scan quality Advanced ImagingScanning to a computer or flash drive 130 Understanding printer menus 131 To access the menus, touch on the home screenUnderstanding printer menus Menus listUnderstanding printer menus 132 Default Source menuPaper menu Paper Size/Type menuUnderstanding printer menus 133 Tray x TypeMP Feeder Size Understanding printer menus 134 MP Feeder TypeManual Paper Size Understanding printer menus 135 Configure MP menuSubstitute Size menu Paper Texture menuUnderstanding printer menus 136 Understanding printer menus 137 Understanding printer menus 138 Paper Loading menuMenu item Definition Custom Types menuCustom Names menu Understanding printer menus 139Understanding printer menus 140 Universal Setup menuCustom Scan Sizes menu Custom Bin Names menuUnderstanding printer menus 141 Bin Setup menuUnderstanding printer menus 142 Reports menuUnderstanding printer menus 143 Understanding printer menus 144 Network/Ports menuActive NIC menu Standard Network or Network x menusUnderstanding printer menus 145 Standard USB menu Understanding printer menus 146USB Buffer This menu is available from the Network/Ports menu Network Reports menuNetwork Card menu Understanding printer menus 147Understanding printer menus 148 TCP/IP menuUnderstanding printer menus 149 IPv6 menuUnderstanding printer menus 150 Wireless menuNetwork/Ports Network x Net x Setup Wireless AppleTalk menuLexLink menu Smtp Setup menuUse the following menu to configure the Smtp server NetWare menuUnderstanding printer menus 152 Understanding printer menus 153 Security menuMiscellaneous menu Confidential Print menuUnderstanding printer menus 154 Disk Wiping menuSecurity Audit Log menu Set Date and Time menuUnderstanding printer menus 155 Settings menu General Settings menuUnderstanding printer menus 156 Paper Sizes Run Initial setupUnderstanding printer menus 157 Eco-ModeAlarms TimeoutsUnderstanding printer menus 158 Print Recovery Factory DefaultsUnderstanding printer menus 159 Understanding printer menus 160 Copy Settings menuUnderstanding printer menus 161 Header/Footer Understanding printer menus 162Understanding printer menus 163 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding printer menus 164 Understanding printer menus 165 General Fax SettingsUnderstanding printer menus 166 Fax Send SettingsUnderstanding printer menus 167 Understanding printer menus 168 Understanding printer menus 169 Fax Receive SettingsUnderstanding printer menus 170 Fax Log SettingsMenu item Single Ring Speaker SettingsDistinctive Rings Understanding printer menus 171Fax Mode Fax Server Setup menu Fax Server SetupUnderstanding printer menus 172 Understanding printer menus 173 ‑mail Settings menuFormat Understanding printer menus 174Color Understanding printer menus 175‑mail Bit Depth Understanding printer menus 176Jpeg Quality ‑mail images sent asUse cc/bcc Understanding printer menus 177Understanding printer menus 178 FTP Settings menuOriginal Size Understanding printer menus 179Understanding printer menus 180 FTP bit DepthBase File Name Scan Settings Flash Drive menuUnderstanding printer menus 181 Understanding printer menus 182 ResolutionUnderstanding printer menus 183 Photo Jpeg QualityScan bit Depth Print Settings Understanding printer menus 184Copies ‑up Border Understanding printer menus 185Duplex Binding ‑up pages/sideMenu item Printer Language Print SettingsSetup menu Understanding printer menus 186Job Accounting Understanding printer menus 187Print Area Download TargetPrint All Order Finishing menuUnderstanding printer menus 188 Menu item Resource Save‑up pages‑side Understanding printer menus 189Understanding printer menus 190 Quality menuUnderstanding printer menus 191 Utilities menuMenu item Scale to Fit Understanding printer menus 192PostScript menu PCL Emul menuUnderstanding printer menus 193 Symbol Set PCL Emulation SettingsUnderstanding printer menus 194 Tray Renumber Understanding printer menus 195Scale Html menuUnderstanding printer menus 196 Font SizeUnderstanding printer menus 197 Booklet Adjustments menuImage menu XPS menuHelp menu Touch Booklet AdjustmentsUnderstanding printer menus 199 Cleaning the exterior of the printer Maintaining the printerMaintaining the printer 200 Touch Scanner Test Cleaning the scanner glassAdjusting scanner registration Maintaining the printer 201Checking the status of supplies from a network computer Storing suppliesConserving supplies Checking the status of suppliesOrdering a photoconductor kit Ordering a maintenance kitOrdering supplies Ordering toner cartridgesReplacing the toner cartridge Ordering a cleaning kitReplacing supplies Ordering staple cartridgesPage Replacing the photoconductor Maintaining the printer 207 Page Page Page Before moving the printer Moving the printerRemoving the optional trays Page Page Moving the printer to another location Shipping the printerMaintaining the printer 215 Administrative support Administrative support 216Checking the virtual display Administrative support 217 Checking the device statusClick Device Status Administrative support 218 Restoring the factory default settingsEmbedded Web Server does not open TroubleshootingSolving basic problems Solving basic printer problemsChange input src to Custom Type Name load orientation Troubleshooting 220Understanding printer messages Change input src to Custom Type NameChange input src to size load orientation Troubleshooting 221Change input src to Custom String load orientation Change input src to sizeClose door Change input src to type size load orientationCheck input src guides Check input src orientation or guidesFax Station Number not set up Weblink server not set up. Contact system administratorDisk Full ‑ Scan Job Canceled Fax Station Name not set upLoad input src with Custom String Insert TrayLoad src with Load input src with Custom Type NameLoad Manual Feeder with Custom Type Name Troubleshooting 225 Cancel the current jobLoad input src with size Load manual feeder withMemory full, cannot print faxes Load Manual Feeder with sizeLoad Manual Feeder with type size Load Staples G5, G11, G12Remove the stack of paper from the standard exit bin Restore Held Jobs?Remove paper from standard output bin Replace all originals if restarting jobScan Document Too Long Scanner Jam Access Cover OpenSome held jobs were not restored Replace jammed originals if restarting jobShort paper Insufficient memory to support Resource Save featureYy Replace defective or missing cartridge Cartridge part number unsupported by deviceInsufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredPpds font error Insufficient memory for Flash Memory Defragment operationDefective flash detected Network x software errorSerial option x error Standard network software errorStandard USB port disabled Parallel port x disabledSerial port x disabled Standard parallel port disabledToo many flash options installed USB port x disabledConfiguration change, held jobs were not restored Too many disks installedDisk full Routine maintenance neededToo many trays attached Remove defective diskClearing jams Paper recommendations Understanding jam numbers and locationsTroubleshooting 237 Jam numbers What to doOpen Door A, and then remove the jam Paper jams Troubleshooting 238Paper jam Troubleshooting 239Troubleshooting 240 203, 230-231 paper jamsPaper jam Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 244Page Troubleshooting 246 24x paper jamJam in Tray Clearing Area a Troubleshooting 247Touch Continue Troubleshooting 248Clearing Area B Open Door B Pull the jam up and toward you Close Door BTroubleshooting 249 Clearing Area COpen Door C Pull the jam up and toward you Close Door C 280‑281 paper jams Troubleshooting 250Page Open Door F Remove the jam Close Door F Troubleshooting 252Lift Door H Remove the jam Close Door H Staple errorTroubleshooting 253 283, 289 staple jamsPage Page 28x paper jam Troubleshooting 256Page Paper jams Troubleshooting 258Paper jams Page Paper jam Solving printing problems Error message about reading USB drive appearsJobs do not print Job takes longer than expected to print Confidential and other held jobs do not printLarge jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not workScanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respondPoor copy quality Solving scanner problems Partial document or photo copiesChecking an unresponsive scanner Scan was not successful Scanning takes too long or freezes the computerPoor scanned image quality Cannot scan from a computer Solving fax problemsTroubleshooting 269 Partial document or photo scansCheck the Telephone Wall Jack Review this Digital Phone Service ChecklistCannot send or receive a fax Check the Printer ConnectionsCan send but not receive faxes Received fax has poor print quality Can receive but not send faxesSolving option problems Solving 2,000-sheet drawer problems Paper tray problemsHard disk with adapter Internal Solutions PortMemory card Flash memory cardPaper jam message remains after jam is cleared Solving paper feed problemsUSB/parallel interface card Paper frequently jamsPacking Material MAY be on the Toner Cartridge Solving print quality problemsIsolating print quality problems Blank pagesCheck the Guides Troubleshooting 278Clipped images Ghost imagesIncorrect margins Troubleshooting 279Check the Toner Darkness Setting Gray backgroundPaper has Absorbed Moisture DUE to High Humidity Troubleshooting 280Paper curl Print irregularitiesToner Cartridge MAY be Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Fuser MAY be Worn or DefectiveToner is LOW Troubleshooting 282When 88 Cartridge Low appears, order a new toner cartridge Print is too lightEnsure That the Fill Pattern is Correct Troubleshooting 283Repeating defects Skewed printToner is Smeared Streaked horizontal linesCheck the Paper Type Toner Cartridge MAY be Defective or LOW on TonerToner Cartridge is Defective Streaked vertical linesToner fog or background shading appears on There is Toner in the Paper PathCharge Rolls MAY be Defective Check the Paper Texture SettingToner rubs off Toner specksCheck the Transparencies Troubleshooting 287Contacting Customer Support Transparency print quality is poorMarch Product informationEdition notice 288289 Trademarks290 Modular component noticeMeter average sound pressure, dBA Temperature informationNoise emission levels 291Laser advisory label Power consumptionProduct power consumption Laser noticeTotal energy usage Power SaverOff mode European Community EC directives conformityCCC EMC notice Bsmi notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice295 296 South Africa telecommunications noticeUso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz298 Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada CanadaTaiwan NCC RF notice statement India emissions notice Industry Canada Canada299 300 301 Statement of Limited Warranty302 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY303 Extent of limited warrantyLimitation of liability Additional rights304 Lexmark Software Limited Warranty and License Agreement305 306 307 Adobe Systems Incorporated NoticeIndex 308 SymbolsIndex NumericsPage FTP Page Page Page