MESSAGE

WHAT IT MEANS

ACTION

Either the ambient temperature or the meter’s temperature was too high to perform a test.

Repeat the test in a cooler place 15–35°C (59–95°F). Allow 20 minutes for the instrument to equilibrate to the new ambient temperature before retesting.

Error message that

Review the

indicates that there

instructions and try

is a problem with the

again with a new

meter.

test strip. If the

 

problem persists,

 

call the OneTouch®

 

Customer Care Line

 

at 1 800 663-5521

 

for help.

 

 

Error message could

Repeat the test with

be caused by a used

a new test strip. If

test strip or indicates

the error message

that the C button

appears again, call

was depressed

the OneTouch®

during insertion of

Customer Care Line

the test strip, or a

at 1 800 663-5521

temporary or

 

permanent

 

electronics problem

 

occurred.

 

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