Linksys SPA 900 SERIES manual Troubleshooting FAQ, Error and Log Reporting

Chapter 3 Managing Linksys IP Phones

Troubleshooting FAQ

Error and Log Reporting

The SPA Error Status Code (ESC) is used to indicate the current operation status of the SPA unit. An error state can be a relatively long transient state or a steady state.

The Error Status Code is a 4 digit number. The first digit indicates the error class: 1xxx represents normal operation states while 2xxx— 9xxx represent error states that must be fixed for the unit to function properly.

The message waiting light LED has the following Blink Rate Definitions:

•ON—LED remains solid on (indicates voicemail, no errors)

•OFF—LED remains solid off

•LONG (Long On)—3.0 second on, 1 second off continuously

•FAST—0.125 second on, 0.125 second off continuously

•SLOW—0.5 second on, 0.5 second off continuously

•VSLO (Very Slow)—1.0 second on, 1.0 second off continuously

•HB (Heart Beat)—0.1 second on, 0.1 second off, 0.1 second on, 1 second off continuously

Troubleshooting FAQ

This section describes some common problems and solutions.If the suggestions provided here do not solve the problem, contact the appropriate technical support department.

If you are an end user of LVS products and need technical support, contact the reseller or Internet telephony service provider (ITSP) that supplied the equipment.

Technical support contact information for authorized Linksys Voice System partners is as follows:

•LVS Phone Support (requires an authorized partner PIN)

888 333-0244 Hours: 4am-6pm PST, 7 days a week

•E-mail support voipsupport@linksys.com

When you contact the VoIP network administrator or service provider, have the model, serial number, and telephone number ready for technical support. The serial number is printed on the bottom of the phone.

Q.Why do the line status lights on my Linksys IP phone occasionally flash red?

A.A flashing red line status light on the Linksys IP phone indicates a local LAN issue. If statistics on the switch show a high number of collisions on the ports connected to the Linksys IP phone, you can reduce the speed on the ports to 10mb half duplex to eliminate the collision problems.

Q.Why can I not leave a voicemail message longer than 30 seconds?

A.If you are using 1.0.0.3 firmware, upgrade SPA400 to version 1.0.0.5 or greater. The upgrade will let you leave a message of 60 seconds.

Q.Why does the phone does not turn on or boot?

A.Check all connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and handset cord).

	Linksys IP Phone Administrator Guide
3-42	Firmware Version 5.1