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Linksys WIP330 Appendix A Troubleshooting, Common Problems and Solutions, Wireless-G IP Phone

Models: WIP330

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Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G IP Phone. Read the description below to solve your problems. If you can't find an answer here, check the website of your Internet phone service provider or the Linksys website at www.linksys.com/international.

Common Problems and Solutions

1.When I make a telephone call, the call doesn’t go through; instead, I hear a fast busy signal. Go through this checklist until your problem is solved:

•Follow these instructions to reboot your cable or DSL modem, IP Phone, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the IP Phone by pressing and holding down the Power button for two seconds.

4.Wait 30 seconds, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait 30 seconds. Power on the router by plugging its power adapter into an electrical outlet.

6.Wait 10 seconds. Power on the IP Phone by pressing and holding down the Power button for two seconds.

7.Reboot one of your networked computers, and check for an active Internet connection.

8.Pick up the IP Phone and try your call again.

•Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the IP Phone. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).

If you have a non-Linksys router, refer to its documentation for instructions.

Appendix A: Troubleshooting

Wireless-G IP Phone

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Common Problems and Solutions

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Linksys WIP330 manual Appendix A Troubleshooting, Common Problems and Solutions, Wireless-G IP Phone

Contents

User Guide Wireless- GIP Phone VoicePage How to Use this Guide Wireless-G IP PhoneCopyright and Trademarks Wireless-G IP Phone Table of Contents List of Figures Figure 4-13 Enter Name Figure 4-65 Edit Download URL Welcome Chapter 1 IntroductionWhat’s in This User Guide? Wireless-G IP PhoneChapter 2 Getting to Know the Wireless-G IP Phone Wireless-G IP PhoneThe Bottom Panel Chapter 2 Getting to Know the Wireless-G IP PhoneWireless-G IP Phone Chapter 2 Getting to Know the Wireless-G IP PhoneWireless-G IP Phone The Front and Side PanelsIcon Button NameChapter 2 Getting to Know the Wireless-G IP Phone Wireless-G IP Phonetwo seconds to power the IP star key to switch betweenWireless-G IP Phone The Back PanelChapter 2 Getting to Know the Wireless-G IP Phone The Back PanelInserting the Battery into the Wireless-G IP Phone Chapter 3 Installing and Using the Wireless-G IP PhoneOverview Wireless-G IP PhoneWireless-G IP Phone Powering on the Wireless-G IP PhoneWireless-G IP Phone 3. The power LED will flash, alternating between blue and purple. For the initial charge, allow the battery to charge for at least 10 hours, so the battery will have a full charge, which is indicated by a solidly lit power LED. This maximizes battery performance and lifeNavigating the Wireless-G IP Phone Wireless-G IP PhoneNavigating the Wireless-G IP Phone Wireless-G IP Phone Proceed to “Setting up the Wireless-G IP Phone.”Figure 3-5 Symbol Selection Chapter 3 Installing and Using the Wireless-G IP PhoneWireless-G IP Phone Setting up the Wireless-G IP PhoneSelect Exit Wireless-G IP PhoneFigure 3-13 Select SIP Settings Wireless-G IP PhoneChapter 3 Installing and Using the Wireless-G IP Phone Setting up the Wireless-G IP PhoneFigure 3-14 Edit Proxy IP Figure 3-15 Save Proxy IP Wireless-G IP Phone10. Scroll down to Proxy Port, and select Edit Wireless-G IP Phone14. Scroll down to Register Proxy Port, and select Edit Wireless-G IP Phone18. Scroll down to Outbound Proxy Port, and select Edit Wireless-G IP Phone22. Scroll down to Phone Number, and select Edit Wireless-G IP Phone26. Scroll down to Password, and select Edit Wireless-G IP Phone27. Enter the Password, and then press the center selection key 28. On the SIP Settings screen, select Return29. On the main menu, select Return Figure 3-26 Return to Wireless-G IP PhoneWireless-G IP Phone Using the Wireless-G IP PhoneChapter 3 Installing and Using the Wireless-G IP Phone Using the Wireless-G IP PhoneSecond Incoming Call Wireless-G IP PhoneKeyguard VoicemailWireless-G IP Phone Chapter 3 Installing and Using the Wireless-G IP PhoneUsing the Wireless-G IP Phone Chapter 4 Configuring the Wireless-G IP Phone Instructions for Configuring the Wireless-G IP PhoneWireless-G IP Phone Figure 4-2 Symbol Selection Wireless-G IP PhoneChapter Instructions forWireless Signal Strength Status InformationBattery Strength Wireless-G IP PhoneWireless Network Name Settings of the Wireless-G IP PhoneWireless-G IP Phone Internet Phone NumberWireless-G IP Phone Call LogMissed Received Wireless-G IP PhoneDialed Wireless-G IP PhoneSettings of the Wireless-G IP Phone Wireless-G IP PhonePhone Book OptionChapter 4 Configuring the Wireless-G IP Phone Wireless-G IP PhoneSettings of the Wireless-G IP Phone Figure 4-12 Add Person Figure 4-13 Enter NameNetwork Settings Wireless-G IP PhoneDHCP Settings - Fixed IP Wireless-G IP PhoneFixed IP Figure 4-16 NetworkWireless Set Wi-FiWireless-G IP Phone WEP Security Wireless-G IP PhoneConnection to a Default Hotspot Wireless-G IP PhoneFigure 4-29 Connecting Wireless-G IP PhoneFigure 4-28 Detect HotspotWireless-G IP Phone ssid service set identifier your wireless network’s nameProfiles Wireless-G IP Phone Proceed to the section for the Authentication Mode you have selectedFigure 4-39 Edit EAP Wireless-G IP PhoneWireless-G IP Phone Wireless-G IP Phone Chapter 4 Configuring the Wireless-G IP Phone Wireless-G IP PhoneSettings of the Wireless-G IP Phone HotspotPhone Settings Wireless-G IP PhoneRing Option Chapter 4 Configuring the Wireless-G IP Phone Wireless-G IP PhoneSettings of the Wireless-G IP Phone Keypad ToneDate & Time Wireless-G IP PhoneFigure 4-53 Change Figure 4-54 ChangeChapter 4 Configuring the Wireless-G IP Phone Wireless-G IP PhoneSettings of the Wireless-G IP Phone Figure 4-57 Select Time ZonePhone Password Wireless-G IP PhoneLanguage Wireless-G IP Phone UpgradeWireless-G IP Phone SIP SettingsFigure 4-72 Change Wireless-G IP PhoneFigure 4-76 Change User Name Wireless-G IP PhoneWireless-G IP Phone Web SiteVisiting a Web Site Select Exit to return to the Web Site screen Wireless-G IP PhoneFigure 4-83 Edit Web SiteAdd. Select Add to create a new web site entry with the following information Name, URL web address, and Port Number. Scroll through these choices, and select Edit to configure a setting Wireless-G IP PhoneWeb Cam Wireless-G IP PhoneSelect Return to return to the Web Cam screen Wireless-G IP PhoneInformation Wireless-G IP PhoneAppendix A Troubleshooting Common Problems and SolutionsWireless-G IP Phone Wireless-G IP Phone EnableApplication Start and EndWireless-G IP Phone 1. On one of your networked computers, open your web browser Wireless-G IP PhoneWireless-G IP Phone Enable4. The power LED does not light up ApplicationWireless-G IP Phone Frequently Asked QuestionsAppendix A Troubleshooting Frequently Asked QuestionsAppendix B Glossary Wireless-G IP PhoneAppendix B Glossary Domain - A specific name for a network of computers Wireless-G IP PhoneWireless-G IP Phone Packet - A unit of data sent over a networkAppendix B Glossary Topology - The physical layout of a network Wireless-G IP PhoneAppendix C Specifications DTMF Transmission Wireless-G IP Phone Appendix D Warranty InformationAppendix D Warranty Information Wireless-G IP PhoneWireless-G IP Phone Appendix E Regulatory InformationSafety Notices Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix E Regulatory Information Wireless-G IP PhoneAppendix F Contact Information Appendix F Contact Information Wireless-G IP Phone