Micronics W6-LI manual Service Hours Country

Appendix A: Technical Information

Service	Hours	Country		Telephone Number
Technical Support - Live phone help	M-F: 7:00am to	USA	(510)		661-3000
from Technical Support Engineers	5:00pm (PST)		(510)		651-6982 (Fax)
		France	+33 (1) 45 43 56 26
			+33	(1) 45 43 17 78 (Fax)
		UK	+44	(1256) 844899
			+44	(1256) 364222 (Fax)
Electronic Bulletin Board Service	24 hours a day	USA	(510)		651-6837
(BBS) - Information on software	7 days a week		14400 baud rate, Parity=N,
upgrades, new releases and other			Data Bits=8, Stop Bits=1
helpful information			YMODEM and ZMODEM
			(recommended file transfer
			protocols)
	"	UK	+44	(1256) 363373
RMA (Return Materials Authorization)	M-F: 8:00am to	USA	(510)		661-3030
- Return products for repair	4:45pm (PST)		(510)		683-0543 (Fax)
Fax-On-Demand - Automated system	24 hours a day	USA	(510)		661-3199
for product literature, technical	7 days a week
bulletins and other helpful information
World Wide Web - Product	24 hours a day	USA	http://www.micronics.com
information, technical support, press	7 days a week
releases and other helpful information
	"	Europe	http://www.mcrni.com
Customer Service - Order Micronics	M-F: 8:00am to	USA	(800)		577-0977
and Orchid products	5:00pm (PST)		(510)		651-3666 (Fax)
		France	+33 (1) 45 43 56 26
			+33	(1) 45 43 17 78 (Fax)
		UK	+44	(1256) 479 898
			+44	(1256) 364222 (Fax)
		Germany	+49 (89) 58 09 82 55
			+49	(89) 58 09 82 25 (Fax)
		Taiwan	+886 2 918 5005
			+886 2 911 5472 (Fax)
Table A-1: Support and Information Services

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