Troubleshooting Chapter 4
1. Troubleshooting
Unable to make correct settings / Unable to print exactly as set
Perform the troubleshooting procedures given below in the order listed when you cannot make proper settings in the printer driver or when the print results do not represent what has been set.
Symptom | Possible cause | Action | |
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Unable to select an | Some functions cannot be | Do not select items which are | |
item in the printer | combined. | dimmed. | |
driver. |
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The Conflicts dialog | An illegal combination of | Check the combinations and | |
box is displayed on | functions has been made. | make a correct combination of | |
the computer screen. |
| functions. | |
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Unable to print | Incorrect settings are made. | Check the setting for each item | |
exactly as set. |
| of the printer driver. | |
The combination of func- | |||
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| tions, though valid on the |
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| printer driver, is invalid on |
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| the machine. |
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The watermark can- | The watermark was not | Check the watermark setting. | |
not be printed. | correctly set. |
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| The Shading setting of the | Check the Shading setting of the | |
| watermark is low. | watermark. | |
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Unable to specify | Staple can be specified only | Select the type of Finisher you | |
Staple. | when the type of Finisher | are using on the Device Options | |
| you are using is selected in | Setting property sheet, and select | |
| the Device Options Setting | “Primary Tray” as the Output | |
| tab and “Primary Tray” is | Setting in the Setup tab. | |
| selected as the Output Set- |
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| ting in the Setup tab. |
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| No stapling can be per- | Check the paper size, Output | |
| formed in the following | Setting, Booklet, and OHP Inter- | |
| cases: The specified is | leaving settings. | |
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| R, or Custom Size, an Out- |
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| put Setting other than “Pri- |
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| mary Tray” is selected, |
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| Booklet is specified, OHP |
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| Interleaving is specified. |
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