Troubleshooting Chapter 4

4-2

1. Troubleshooting

1. Troubleshooting

Unable to print

This chapter explains the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures given below in the order listed when the machine is unable to print even when you execute a print command from your computer.

Symptom

Possible cause

Action

 

 

 

The message “Printer

An error is present in the

Check the control panel of the

Error” appears on the

machine.

machine.

computer screen.

 

 

The network cable is dis-

Make sure that the network cable

 

 

connected.

is connected properly to the

 

 

computer and controller.

 

 

 

Printing does not start

An error is present in the

Check the control panel of the

despite completion of

machine.

machine.

the printing setup on

 

 

The network cable is dis-

Make sure that the network cable

the computer.

connected.

is connected properly to the con-

 

 

 

troller.

 

 

 

 

The printer driver selected

Check the printer name selected

 

for printing is not for the

in the Print dialog box.

 

Pi8500Pro PCL6.

 

 

 

 

 

A print job yet to be pro-

Check the job using Web

 

cessed is loaded in the

Spooler of Fiery WebTools.

 

machine, causing the

 

 

printer to wait.

 

 

 

 

Continued from the

The print job is locked.

Select “Printer” using the Mode

previous page (Print-

 

button on the control panel of the

ing does not start

 

machine. Enter the correct pass-

despite completion of

 

word.

the printing setup on

 

 

The connection from the

Consult the network administra-

the computer.)

controller to the network

tor.

 

 

has not been established.

 

 

 

 

 

When E.C.M. (E.K.C.) is

Use the correct password.

 

used, an incorrect password

 

 

may have been typed.

 

 

 

 

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Minolta PCL6 user manual Troubleshooting, Unable to print