FREQUENTLY
ASKED QUESTIONS
FRONT PANEL DISPLAY
Can I change the time shown on the front of the terminal?
No, the time shown reflects the terminal’s internal clock. However, depending on the screen language setting, it can be displayed in the
Modifying the time format displayed on the front of the terminal
•Press the SETTINGS button twice on the remote control or wireless keyboard.
•Select Language: Screen and press SELECT.
•Select English or Spanish for the
The words NON AUTORISÉ or NOT AUTHORIZED are displayed on some of my service channels If this problem occurs, please contact Technical Support.
PAY-PER-VIEW AND PIN
I ordered an Indigo movie and the terminal asked me to enter a
This PIN is a security feature. Only individuals who know the PIN can order a movie or an event. All subscribers have the default PIN 0000; it is a good idea to change the PIN regularly.
Ordering a movie with illico
1.Tune in to Channel 350 (VCC trailers) and press Guide on the keyboard or remote control.
2.Select a time slot and scroll the movies broadcast during this period.
3.Select a title and press SELECT twice.
4.Press B and enter your PIN. The default PIN is 0000.
Note: You can order movies up to 4 hours in advance and events up to 7 days in advance.
Forgot your illico PIN?
If you have never changed your PIN, enter 0000, which is the default PIN. If you have already changed it, you will have to contact Customer Service.
The telephone numbers for Customer Service and Customer Technical Support are listed on page 50.
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