Mitel NuPoint Messenger Technical Documentation - Release 7.0

Usage Considerations

In a DID environment, there are mailbox login differences if you are using Greeting-Only DID
mailboxes. In addition, a DID environment can confuse new mailbox owners when they record
their first greeting. These considerations are discussed in the following paragraphs.

Logging Into Greeting-Only DID Mailboxes

DID mailboxes with FCOS 6 (Greeting Only) or with any other FCOS that issues greetings but
does not allow receipt of outside caller messages, have a different login procedure. To log into
one of these DID mailboxes, a mailbox owner must:
1. Press the star (*) or zero key during the playing of the greeting. This does not interrupt the
greeting.
2. When the entire greeting has been played, the server asks the mailbox owner to enter a
passcode, if there is one. The mailbox owner is not required to wait for the prompt, but is
required to wait until the entire greeting plays before entering the passcode. The mailbox
owner is now logged in.

Recording the First Greeting for Greeting-Only DID Mailboxes

Newly created Greeting-Only DID mailboxes do not have greetings; when new mailbox owners try
to reach their mailbox to record a greeting, the server responds, “That is not a valid mailbox
number.”
Mailbox owners can log into a Greeting-Only mailbox that does not have a greeting by pressing
the star (*) key or zero key during the playing of “That is not a valid mailbox number,” then
entering the passcode after the prompt has finished playing. However, this procedure can be
confusing to a new mailbox owner and can make the first experience with the server
unnecessarily difficult.
To avoid this situation and to create goodwill, follow this procedure:
1. Initially assign FCOS 1 (Unlimited) to the mailbox when you create it.
2. Log into the mailbox and record a greeting that welcomes the new mailbox owner.
3. After the greeting is recorded, modify the mailbox configuration to give the mailbox the
correct FCOS.
4 Pager Application
This chapter covers:
• Paging, Message Delivery, and Call Placement
• Configuration Requirements and Worksheets
• Line Group Definition
• Mailbox Configuration
• Examples
• Testing the Configuration
• Billing Issues
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