ERROR MESSAGES & COUNTERMEASURES

ERROR MESSAGES

If for some reason printing is not possible or error occurs during printing, the error message will be displayed on the monitor screen or LCD.

In this case, follow the procedure described below.

Error messages

Causes

Countermeasures

 

 

 

 

 

DOOR OPEN

The printing mechanism is not locked

• Insert the printing mechanism until it is locked

 

completely.

in the unit.

CHANGE PAPER

Paper is used up.

• Set a new roll of paper.

 

 

 

Refer to pages 17-18. *Note : 1

 

 

 

 

 

CHANGE INK

The ink sheet is used up.

• Replace the ink sheet with a new one.

 

 

 

Refer to pages 18-19.

 

 

 

 

 

SET CASSETTE

The ink cassette is not installed.

• Install the ink cassette.

CHECK CASSETTE

 

 

Refer to pages 18-19.

 

 

 

 

REMOVE CASS TML

Ink cassette is installed when selecting

• Remove the ink cassette.

 

THERMAL :ON.

 

 

 

 

 

 

 

SET PAPER

Paper is not installed.

• Set paper correctly.

 

 

 

 

 

OVER HEAT

The temperature of the thermal head

• Wait until the message goes off.

 

becomes too high.

*Note : 2

 

 

 

 

 

CHECK INK 1*

IC chip is not installed.

• Use an ink sheet with the attached IC chip.

(*: 1~7)

The data in IC chip cannot be read

• Set the attached IC chip on an ink sheet.

 

correctly.

• User the correct ink sheet with IC chip.

 

 

 

 

 

CHECK INK 4

IC chip and the ink mark are not the

• Use correct IC chip and ink sheet.

 

same.

 

 

 

A wrong media type is set.

 

 

 

 

 

 

 

REMOVE PAPER 11

Paper jam occurs.

• Refer to page 57 “Overcoming paper jams”.

REMOVE PAPER 12

 

 

Press MEMORY button for more 1 second while

 

 

pressing the MONITOR button. *Note :3

REMOVE PAPER 13

Paper jam occurs when selecting

 

 

THERMAL:ON.

 

 

 

 

 

 

CHECK EXIT *Note : 4

Paper is left in the paper outlet.

• Remove the paper.

 

 

 

 

MECHA ERROR 20

Other defects.

• Press MEMORY button for more 1 second while

MECHA ERROR 30

 

 

pressing the MONITOR button. *Note :3

MECHA ERROR 40

 

 

In case of paper jam, refer to page 57

 

 

“Overcoming paper jams”.

 

 

 

 

 

 

If the status is not improved by carrying out this

 

 

 

measure, consult your dealer.

OTHERS

Other defects.

• Consult your dealer.

*Note : 1 The image may not be printed completely.

*Note : 2 When setting the continuous printing, the continuous printing is carried out after the error message goes off.

*Note : 3 This is an operation for initialization. Make sure to press the MONITOR button first. If MEMORY button is pressed first, a new image will be stored in memory erasing any previously stored image.

*Note : 4 During error status, the buzzer keeps sounding.

Other messages

Messages

Causes and countermeasures

 

 

PUSH FEED&CUT

Indicated when the power is turned on after turning off during printing.

 

Press MEMORY button for more than one second while pressing MONITOR button.

 

This is initializing. Make sure to press MONITOR button first.

 

 

MECHA INITIALIZE

Indicated during initializing.

 

 

PRINT STOP

In the case of pressing STOP button on the remote control during printing, this unit is

 

initialized. This message is indicated during initializing.

 

 

NOTE

•FEED&CUT (paper feeding and cutting) may not work when “PUSH FEED&CUT*” or “MECHA ERROR**” is displayed. In this case, pull the printing unit out to remove the print paper and re-install it. Then, close the printing unit and press MEMORY button while pressing MONITOR button again.

•If turning off the power during printing or stand-by, and turn on the power again with THERMAL : ON and AUTO CUT

:OFF, “PUSH FEED&CUT*” is displayed. In this case, make sure to remove the printed part with scissors etc, and press MEMORY button while pressing MONITOR button to feed & cut.

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