Troubleshooting, Computer does not turn on | Motion Computing C5

Troubleshooting and Support

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Motion Computing products are thoroughly tested for performance and quality, but occasionally problems still occur. If you do not find the information you are looking for in this section, go to the Motion Computing support page at www.motioncomputing.com/support.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has more than one potential cause, the most common cause is listed first.

Power

The computer does not turn on

•The C5 might not be plugged in or the battery might be depleted. Plug the unit in to AC power.

The computer does not shut down

•An application might have stopped responding. Use Task Manager to manually stop the application. (Press the Windows Security button and tap the Task Manager button.) For more information, open Windows Help and Support and search for “task manager”. You can also hold the power switch for five seconds to force the computer to shut down.

The computer will not enter Hibernation mode.

•Hibernation might not be enabled. Use Motion Dashboard to enable Hibernation. See “Using Hibernate” on page 31.

The computer does not return from Hibernation while on battery power

•The battery might be depleted. Plug the unit in to AC power.

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Motion Computing C5 manual Troubleshooting, Computer does not turn on, Computer does not shut down

Contents

User’s Guide AuthenTec is a registered trademark of AuthenTec, Inc Getting Started Front Overview Top side Right side Back side Under Pen, tap Calibrate Digitizer Setting up the Motion C5Tablet PC Tutorials To calibrate the digitizer Get familiar with the Motion C5 Features2 Status lights Pen Windows Security button Front panel buttons Security DisplayFingerprint reader Microphones CameraDataGuard Rfid reader Docking connectorSpeaker UPC-A UPC-E Bar code scanner optional Battery Wi-Fi 802.11a/b/g wirelessBluetooth wireless Power adapter Features Using the Motion C5 To start Motion Dashboard Using Motion Dashboard Tap the Pen & Button Options button Using the penConfiguring pen options To configure pen options To use the camera Using Tablet PC Input PanelUsing the camera To start Input Panel Tap Change Configuring front panel buttonsTo configure the front panel buttons Tap Pen and Button Options Tap the Tablet Buttons tab Changing the screen orientation Using the displayAdjusting the display brightness To change the rotation sequence Changing the display rotation sequence To use the bar code scanner Using the bar code scanner To use the Rfid reader Using the Rfid reader To set up the angle of acceptance Using the built-in microphonesSetting up the angle of acceptance To set up the skew angle Using speech recognitionSetting up the skew angle Starting speech recognition Setting up speech recognitionTo set up speech recognition Select Dictation or Commands Using power management To put the computer on Standby Using Standby Select Enable Hibernation To put the computer on Hibernate Using HibernateTo enable Hibernation To check the battery gauge Using the batteryChecking battery power To check the remaining battery power To remove the battery Charging the batteryRemoving and replacing the battery To swap batteries Swapping the batteryTo replace the battery Disposing of used batteries Battery and power management tips To capture a fingerprint Using Motion OmniPass and the fingerprint readerCapturing a fingerprint To start Motion OmniPassPage Fingerprint reader tips To run the password wizard Using password replacementUsing the password wizard To register passwords Logging on to a remembered site Setting up strong logon securityTo enable strong logon security To configure authentication rules Using Windows Security Center Setting a Bios password Setting up users and passwordsSetting up Windows user accounts Enabling or disabling Wi-Fi Using Wi-Fi 802.11a/b/gSetting up a hard disk drive HDD password Enabling or disabling Bluetooth Using BluetoothSetting up a Wi-Fi connection To set up a Bluetooth connection Setting up a Bluetooth device If the device is not discovered… Bluetooth wireless tipsFinding additional software General care Care and Maintenance Standard display View Anywhere display Disinfecting procedures Cleaning in a health care environment Training and documentation considerations Cleaning the fan coverCleaning solutions To clean the fan cover To clean the fingerprint reader Cleaning the fingerprint reader To replace the pen tip Traveling with the Motion C5Replacing pen tips Ordering new pens Traveling by air FAA Wireless air travel requirementUsing Acronis True Image in Windows Restoring data Using Acronis Startup Recovery Manager Creating a backup archiveCreating a bootable disk Tap Remove Acronis OEM Zone Removing the Acronis OEM ZoneTo remove the OEM Zone Care and Maintenance Computer does not shut down TroubleshootingComputer will not enter Hibernation mode Computer does not turn on Desktop area is larger than the C5 display Battery does not last very long less than three hoursDisplay goes black while the C5 is still turned on Lost data while swapping batteries Function button does not work C5 does not respond to the pen I am usingExpand Display adapters Pointer on the screen does not align with the pen Computer seems to be operating more slowly than usual No sound is coming from the speakers Frequently asked questions How do I adjust the C5 for left-handed use? SpecificationsWarranty and insurance programs Service and support Appendix a Troubleshooting and Support