Service and support

If you need help with the Motion C5, go to the Motion Computing Support and Services page at www.motioncomputing.com/support.

This page will provide you links to all the information you need about Motion products, technical support, customer services and professional services.

Appendix A Troubleshooting and Support

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Motion Computing C5 manual Service and support

Contents

User’s Guide AuthenTec is a registered trademark of AuthenTec, Inc Getting Started Front Overview Top side Right side Back side Tablet PC Tutorials Setting up the Motion C5To calibrate the digitizer Under Pen, tap Calibrate Digitizer Get familiar with the Motion C5 Features2 Status lights Pen Windows Security button Front panel buttons Security DisplayFingerprint reader Microphones CameraDataGuard Rfid reader Docking connectorSpeaker UPC-A UPC-E Bar code scanner optional Battery Wi-Fi 802.11a/b/g wirelessBluetooth wireless Power adapter Features Using the Motion C5 To start Motion Dashboard Using Motion Dashboard Configuring pen options Using the penTo configure pen options Tap the Pen & Button Options button Using the camera Using Tablet PC Input PanelTo start Input Panel To use the camera To configure the front panel buttons Configuring front panel buttonsTap Pen and Button Options Tap the Tablet Buttons tab Tap Change Changing the screen orientation Using the displayAdjusting the display brightness To change the rotation sequence Changing the display rotation sequence To use the bar code scanner Using the bar code scanner To use the Rfid reader Using the Rfid reader To set up the angle of acceptance Using the built-in microphonesSetting up the angle of acceptance To set up the skew angle Using speech recognitionSetting up the skew angle To set up speech recognition Setting up speech recognitionSelect Dictation or Commands Starting speech recognition Using power management To put the computer on Standby Using Standby Select Enable Hibernation To put the computer on Hibernate Using HibernateTo enable Hibernation Checking battery power Using the batteryTo check the remaining battery power To check the battery gauge To remove the battery Charging the batteryRemoving and replacing the battery To swap batteries Swapping the batteryTo replace the battery Disposing of used batteries Battery and power management tips Capturing a fingerprint Using Motion OmniPass and the fingerprint readerTo start Motion OmniPass To capture a fingerprintPage Fingerprint reader tips Using the password wizard Using password replacementTo register passwords To run the password wizard To enable strong logon security Setting up strong logon securityTo configure authentication rules Logging on to a remembered site Using Windows Security Center Setting a Bios password Setting up users and passwordsSetting up Windows user accounts Enabling or disabling Wi-Fi Using Wi-Fi 802.11a/b/gSetting up a hard disk drive HDD password Enabling or disabling Bluetooth Using BluetoothSetting up a Wi-Fi connection To set up a Bluetooth connection Setting up a Bluetooth device If the device is not discovered… Bluetooth wireless tipsFinding additional software General care Care and Maintenance Standard display View Anywhere display Disinfecting procedures Cleaning in a health care environment Cleaning solutions Cleaning the fan coverTo clean the fan cover Training and documentation considerations To clean the fingerprint reader Cleaning the fingerprint reader Replacing pen tips Traveling with the Motion C5Ordering new pens To replace the pen tip Using Acronis True Image in Windows FAA Wireless air travel requirementRestoring data Traveling by air Using Acronis Startup Recovery Manager Creating a backup archiveCreating a bootable disk Tap Remove Acronis OEM Zone Removing the Acronis OEM ZoneTo remove the OEM Zone Care and Maintenance Computer will not enter Hibernation mode TroubleshootingComputer does not turn on Computer does not shut down Display goes black while the C5 is still turned on Battery does not last very long less than three hoursLost data while swapping batteries Desktop area is larger than the C5 display Expand Display adapters C5 does not respond to the pen I am usingPointer on the screen does not align with the pen Function button does not work Computer seems to be operating more slowly than usual No sound is coming from the speakers Frequently asked questions How do I adjust the C5 for left-handed use? SpecificationsWarranty and insurance programs Service and support Appendix a Troubleshooting and Support