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Motorola 3397GP manual Troubleshoot

Models: 3397GP

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Page 52

Administrator’s Handbook

Troubleshoot

When you click the Troubleshoot link, the Links Bar expands to offer two troubleshooting sub-headings:

❑“Diagnostics” on page 53 ❑“Statistics” on page 54

52

Image 52

Motorola 3397GP manual Troubleshoot

Contents

Administrator’s Handbook Part Number Table of Contents Home Page Expert Mode 127 Index Setting up Your Motorola Netopia Gateway What’s New Important Safety Instructions Power Supply InstallationAchtung Wichtige SicherheitshinweiseBewahren Sie diese Anweisungen auf Set up your Gateway Conﬁgure Your PC for Dynamic Addressing Microsoft WindowsPage Select Built-in Ethernet Select Conﬁgure Using Dhcp Motorola Netopia Gateway Quickstart Select your language from the pull-down menu and click NextClick OK PPPoE QuickstartPage Administrator’s Handbook Basic Mode Features Home Home Page InformationConnection Information Router Information Local NetworkMore Buttons Links Bar Firewall Firewall BackgroundFirewall Setting Off Low/Medium High DhcpGateway LAN Side Wireless Protected Setup Page Wireless Enable WirelessWireless ID Ssid Enable Wireless Protected Setup WPSEnable Wireless Scheduler PrivacyOperating Mode Advanced Conﬁguration Options optionalAutoChannel Setting Enable Wireless Scheduler Enable Wireless Protected Setup WPSPrivacy Radius Server authentication WPA-PSK WEP-Manual Examples WEP-Automatic Enable Multiple Wireless IDs Administrator’s Handbook Page WiFi Multimedia Page Wireless MAC Authorization optional Page Once you choose a software service or game, click Enable GamingList of Supported Games and Software FTPNntp Deﬁne Custom Service Static NAT Expert Mode Troubleshoot Diagnostics Result MeaningStatistics Downstream and Upstream statisticsEthernet GeneralIP interfaces Network Routing Table and Host Routing TableWireless LogsDhcp Server Status May be On or Off Devices on LANHelp Administrator’s Handbook Expert Mode Home Page Expert Mode Gateway Information Local NetworkMore Buttons Help LAN/WAN Conﬁgure Connection Administrator’s Handbook LAN/WAN Dhcp Server Page IP Passthrough RestrictionNAT List of Supported Games and Software Nntp Deﬁne Custom Service Static NAT Router Password Time Zone Vlan OverviewEthernet Switching/Policy Setup Administrator’s Handbook Vlan Port Conﬁguration screen appears Administrator’s Handbook Page Administrator’s Handbook VoIP SIP Line Entry Call Features Settings Digit MapAdministrator’s Handbook Wireless Enable Wireless Scheduler Operating Mode Default ChannelEnable Closed System Mode AutoChannel SettingAbout Closed System Mode and Wireless Encryption Block Wireless Bridging PrivacyRadius Server authentication WPA-PSK WEP-Manual Examples WEP-Automatic Enable Multiple Wireless IDs 100 101 102 103 104 105 Statistics 106107 108 Diagnostics 109Remote Access 110Update Router From a ServerFrom your PC 111Reset Router 112Restart Router 113Basic Mode 114Basic Troubleshooting 115Status Indicator Lights Power116 EthernetAction 117Model 2241N only 118 Ethernet 1, 2, 3Wireless 119120 Power Ethernet 1, 2, 3 Wireless InternetLine Phone 1, Phone Wireless Ethernet 1, 2, 3 121DSL 1 & 2 ADSL2+ 122Models only Ethernet 1, 2, 3 123 LED Function Summary Matrix 124125 Factory Reset Switch Series2240N2241N 3347-02 2246NCommand Line Interface 127Config Commands 128Overview 129130 Command Verbs Status and/or DescriptionKeywords Using the CLI Help Facility Saving SettingsStarting and Ending a CLI Session LoggingAbout Shell Commands Shell Command ShortcutsShell Prompt 132Shell Commands Common CommandsLoglevel level License key134 Reset arp NetstatNetstat -r QuitReset atm Reset cdmodeReset crash Reset dhcp serverReset wan-users all ip-address Reset wanReset wepkeys Show backupShow daylight-savings Show dhcp agentShow dhcp server leases Show diffservShow features Show etheroam ahShow group-mgmt Show ip arpShow ip lan-discovery Show ip routesShow ip state-insp Show ipmapShow vlan Show summary141 142 Show wireless all Show wireless clients MACaddressShow voip Voip rtpstatsWAN Commands About Config Commands Config Mode PromptNavigating the Config Hierarchy Show ppp stats lcp ipcpEntering Commands in Config Mode Guidelines Config CommandsDisplaying Current Gateway Settings Set ip ethernet a ipaddressValidating Your Conﬁguration Step Mode a CLI Conﬁguration Technique147 Config Commands Remote ATA Conﬁguration CommandsSet ata proﬁle 0.. ata-user-password string Set ata proﬁle 0.. ata-static-wan-gateway ipaddrSet ata proﬁle 0.. ata-proxy-server ipaddr Set ata proﬁle 0.. ata-proxy-port portDSL Commands Bridging Settings Set atm vcc n vci 0Set atm vccn pppoe-sessions 1 Set bridge sys-bridge on offSet bridge table-timeout 30 Set bridge concurrent-bridging-routing on offSet bridge dhcp-ﬁlterset string Set bridge ethernet option on offDhcp Settings Set dhcp range 2.. start-address ipaddress Set dhcp range 2.. end-address ipaddressSet dhcp gen-option name name Set dhcp gen-option option 1155 Option Data Format Data Size Can Bytes ConﬁgureSet dhcp gen-option data data Set dhcp gen-option data-type ascii hex dotted-decimal156 Set dhcp ﬁlterset name string rule n match-str matchstring Set dhcp ﬁlterset name string rule n dhcp-option 0157 Set dhcp ﬁlterset name string rule n match-pool ipaddress Set dhcp ﬁlterset name string rule n absent-pool ipaddressSet dhcp assigned-ﬁlterset string 158DMT Settings Domain Name System Settings 161 162 Igmp SettingsIgmp Version 3 supports Set igmp snooping off on Set igmp robustness valueSet igmp query-intvl value Set igmp query-response-intvl valueIP Settings Set ip arp-timeout 60 Set ip dsl vccn restrictions admin-disabled noneSet ip dsl vccn address ipaddress Set ip dsl vccn broadcast broadcastaddressSet ip dsl vccn mcast-fwd on off Set ip dsl vccn igmp-null-source-addr on offSet ip dsl vccn unnumbered on off Set ip dsl vccn dns acquired-dns-priority 0Set ip ethernet a restrictions none admin-disabled Set ip ethernet a option on offSet ip ethernet a address ipaddress Set ip ethernet a broadcast broadcastaddressSet ip ethernet a rip-receive off v1 v2 v1-compat v2-MD5 Set ip ethernet a subnet 2 .. option on offSet ip ethernet a subnet n address ipaddress Set ip ethernet a subnet n netmask netmaskSet ip ip-ppp vccn restrictions admin-disabled none Set ip ip-ppp vccn option on offSet ip ip-ppp vccn address ipaddress Set ip ip-ppp vccn peer-address ipaddressSet ip ip-ppp vccn rip-send off v1 v2 v1-compat v2-MD5 Set ip ip-ppp vccn rip-receive off v1 v2 v1-compat v2-MD5Set ip ip-ppp vccn igmp-null-source-addr on off Set ip ip-ppp vccn mcast-fwd on offSet ip static-arp ip-addressipaddress Set ip igmp-forwarding off onSet ip ipsec-passthrough off on 171Set ip sip-passthrough on off Set ip rtsp-passthrough off onSet ip prioritize off on 172Set diffserv lohi-ratio 60 100 percent Set diffserv option off on173 Qos off assure expedite network-control QoS Setting TOS Bit Value Behavior174 Set diffserv qos dscp-map default custom 175176 Set diffserv qos dscp-map-23 expediteQueue Conﬁguration 177178 Set queue name wfq weight-type bps 179180 Set queue name priorityqueuename default-inputqueuename 181Rate-limiting weighted fair queue to 100Kbps 182Delete ip static-routes destination-network netaddress Set ip static-routes destination-networknetaddress183 IPMaps Settings Set ip-maps name name internal-ip ipaddressSet ip-maps name name external-ip ipaddress 184Network Address Translation NAT Default Settings Set nat-default mode off default-server ip-passthroughSet nat-default dhcp-enable on off Set nat-default address ipaddressNetwork Address Translation NAT Pinhole Settings PPPoE /PPPoA Settings Set ppp module vccn restart-timer integer Set ppp module vccn port-authenticationSet ppp module vccn lost-echoes-max integer Set ppp module vccn failures-max integerSet ppp module vccn port-authentication username username Set ppp module vccn port-authentication password passwordOption off on pap-only chap-only 189PPPoE with IPoE Settings Set wan-over-ether pppoe on offSet wan-over-ether pppoe-with-ipoe on off Set wan-over-ether ipoe-sessions 1Ethernet Port Settings Set atm vcc n encap pppoe-llcSet ip ip-ppp vcc1 mcast-fwd on off Set ip ip-ppp vcc1 igmp-null-source-addr off on802.3ah Ethernet OAM Settings Command Line Interface Preference Settings Set preference verbose on offSet preference more lines 193Port Renumbering Settings Set servers web-http 1Set servers telnet-tcp 1 194Security Settings Set security ipsec tunnels name 123 tun-enable on offSet security ﬁrewall option high medium low off Set security ipsec option off on offSet security ipsec tunnels name 123 IKE-mode DH-group 1 2 196Set security ipsec tunnels name 123 xauth enable off on Set security ipsec tunnels name 123 xauth password passwordSet security ipsec tunnels name 123 nat-enable on off Set security ipsec tunnels name 123 xauth username usernameSet security ipsec tunnels name 123 remote-id idvalue Set security ipsec tunnels name 123 local-id idvalue198 199 200 Parameter Motorola Netopia Peer Gateway201 Field DescriptionPFS Enable 202203 Set security state-insp tcp-timeout 30 Set security state-insp udp-timeout 30Set security state-insp dos-detect off on Set security state-insp xposed-addr exposed-address# n205 Packet Filtering Settings 206207 Operator208 Snmp Settings Set system name name System Settings210 Set system idle-timeout telnet 1...120 http 1 Set system username administrator name user nameSet system password admin user Set system ftp-server option off onSleep Contact-email string@domainname location string 212Set system zerotouch redirect-url redirection-URL Set system zerotouch option on off213 Syslog Default syslog installation procedure 215Wireless Settings supported models Set wireless multi-ssid option on off Set wireless scheduler end-time hhmin217 Set wireless tx-power full medium fair low minimal Set wireless no-bridging off on218 Set wireless wmm option off on 219220 Set wireless network-id wps off on Set wireless network-id privacy pre-shared-key stringSet wireless network-id privacy default-keyid 221222 Set wireless mac-auth option on offExample 40bit key 02468ACE02 Set radius radius-name servernamestring Set radius radius-secret sharedsecretSet radius alt-radius-name servernamestring Set radius alt-radius-secret sharedsecretVlan Settings Set vlan name name ip-interface ipinterface Set vlan name name ports port port-pbits 0225 226 Assign an IP interface227 Set vlan name PPPoE11 id228 VoIP settings supported models Set voip phone 1 2 sip-registrar-setting sip-expires-time 0Set voip phone 1 2 sip-option off on Set voip phone 1 2 sip-proxy-server servername ipaddressSet voip phone 1 2 sip-user-password password Set voip phone 1 2 sip-user-display-name nameSet voip phone 1 2 sip-user-name username Set voip phone 1 2 auth-id stringSet voip phone 1 2 sip-advanced-setting sip-q-value 0 Set voip phone 1 2 sip-advanced-setting sip-qos-tos-value 0Set voip phone 1 2 sip-advanced-setting rtp-qos-tos-value 0 Set voip phone 1 2 codec G72632 priority 1 2 3 4 5 6 7 none232 233 Set voip phone 1 sip-advanced-setting sip-dtmf-mode rfc2833 234UPnP settings DSL Forum settings236 TR-069Remote Management settings Backup IP Gateway Settings Set backup option disabled manual automaticSet backup failure-timeout 1 Set backup auto-recovery off onSet ip backup-gateway option on off Set ip backup-gateway interface ip-address ppp-vccnSet ip backup-gateway default ipaddress 239Vdsl Settings 240241 242 Vdsl Parameters Accepted Values243 Parameter244 Accepted Values245 246 Technical Specifications and Safety Information DescriptionNorth America Agency approvalsInternational 247 Manufacturer’s Declaration of ConformanceDeclaration for Canadian users Important Safety Instructions Australian Safety InformationTelecommunication installation cautions 248CFR Part 68 Information 249Warranty Information Electrical Safety Advisory250 Limited Warranty 251Copyright Acknowledgments 252253 Caring for the Environment by Recycling 254255 Uw Motorola-materiaal recyclerenReciclagem do seu equipamento Motorola Återvinning av din Motorola-utrustning256 Index 258 Shell 260