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Motorola 3397GP manual Basic Troubleshooting, 115

Models: 3397GP

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CHAPTER 4 Basic Troubleshooting

This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial conﬁguration.

Before troubleshooting, make sure you have

❑read the User Manual;

❑plugged in all the necessary cables; and

❑set your PC’s TCP/IP controls to obtain an IP address automatically.

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Motorola 3397GP manual Basic Troubleshooting, 115

Contents

Administrator’s Handbook Part Number Table of Contents Home Page Expert Mode 127 Index Setting up Your Motorola Netopia Gateway What’s New Power Supply Installation Important Safety InstructionsAchtung Wichtige SicherheitshinweiseBewahren Sie diese Anweisungen auf Set up your Gateway Microsoft Windows Conﬁgure Your PC for Dynamic AddressingPage Select Built-in Ethernet Select Conﬁgure Using Dhcp Select your language from the pull-down menu and click Next Motorola Netopia Gateway QuickstartPPPoE Quickstart Click OKPage Administrator’s Handbook Basic Mode Features Router Information Local Network HomeHome Page Information Connection InformationMore Buttons Links Bar Firewall Background FirewallDhcp Firewall Setting Off Low/Medium HighGateway LAN Side Wireless Protected Setup Page Enable Wireless Protected Setup WPS WirelessEnable Wireless Wireless ID SsidPrivacy Enable Wireless SchedulerAdvanced Conﬁguration Options optional Operating ModeAutoChannel Setting Enable Wireless Protected Setup WPS Enable Wireless SchedulerPrivacy Radius Server authentication WPA-PSK WEP-Manual Examples WEP-Automatic Enable Multiple Wireless IDs Administrator’s Handbook Page WiFi Multimedia Page Wireless MAC Authorization optional Page Gaming Once you choose a software service or game, click EnableFTP List of Supported Games and SoftwareNntp Deﬁne Custom Service Static NAT Expert Mode Troubleshoot Result Meaning DiagnosticsDownstream and Upstream statistics StatisticsNetwork Routing Table and Host Routing Table EthernetGeneral IP interfacesDevices on LAN WirelessLogs Dhcp Server Status May be On or OffHelp Administrator’s Handbook Expert Mode Gateway Information Local Network Home Page Expert ModeMore Buttons Help LAN/WAN Conﬁgure Connection Administrator’s Handbook LAN/WAN Dhcp Server Page Restriction IP PassthroughNAT List of Supported Games and Software Nntp Deﬁne Custom Service Static NAT Router Password Time Zone Overview VlanEthernet Switching/Policy Setup Administrator’s Handbook Vlan Port Conﬁguration screen appears Administrator’s Handbook Page Administrator’s Handbook VoIP SIP Line Entry Digit Map Call Features SettingsAdministrator’s Handbook Wireless Enable Wireless Scheduler Default Channel Operating ModeEnable Closed System Mode AutoChannel SettingAbout Closed System Mode and Wireless Encryption Privacy Block Wireless BridgingRadius Server authentication WPA-PSK WEP-Manual Examples WEP-Automatic Enable Multiple Wireless IDs 100 101 102 103 104 105 106 Statistics107 108 109 Diagnostics110 Remote Access111 Update RouterFrom a Server From your PC112 Reset Router113 Restart Router114 Basic Mode115 Basic TroubleshootingEthernet Status Indicator LightsPower 116Action 117Model 2241N only Ethernet 1, 2, 3 118119 Wireless120 Power Ethernet 1, 2, 3 Wireless InternetLine Phone 1, Phone 121 Wireless Ethernet 1, 2, 3DSL 1 & 2 ADSL2+ 122Models only Ethernet 1, 2, 3 123 124 LED Function Summary Matrix125 2246N Factory Reset SwitchSeries2240N 2241N 3347-02127 Command Line Interface128 Config Commands129 Overview130 Command Verbs Status and/or DescriptionKeywords Logging Using the CLI Help FacilitySaving Settings Starting and Ending a CLI Session132 About Shell CommandsShell Command Shortcuts Shell PromptCommon Commands Shell CommandsLoglevel level License key134 Quit Reset arpNetstat Netstat -rReset dhcp server Reset atmReset cdmode Reset crashShow backup Reset wan-users all ip-addressReset wan Reset wepkeysShow diffserv Show daylight-savingsShow dhcp agent Show dhcp server leasesShow ip arp Show featuresShow etheroam ah Show group-mgmtShow ipmap Show ip lan-discoveryShow ip routes Show ip state-inspShow vlan Show summary141 142 Voip rtpstats Show wireless allShow wireless clients MACaddress Show voipWAN Commands Show ppp stats lcp ipcp About Config CommandsConfig Mode Prompt Navigating the Config HierarchySet ip ethernet a ipaddress Entering Commands in Config ModeGuidelines Config Commands Displaying Current Gateway SettingsValidating Your Conﬁguration Step Mode a CLI Conﬁguration Technique147 Remote ATA Conﬁguration Commands Config CommandsSet ata proﬁle 0.. ata-proxy-port port Set ata proﬁle 0.. ata-user-password stringSet ata proﬁle 0.. ata-static-wan-gateway ipaddr Set ata proﬁle 0.. ata-proxy-server ipaddrDSL Commands Set bridge sys-bridge on off Bridging SettingsSet atm vcc n vci 0 Set atm vccn pppoe-sessions 1Set bridge ethernet option on off Set bridge table-timeout 30Set bridge concurrent-bridging-routing on off Set bridge dhcp-ﬁlterset stringDhcp Settings Set dhcp gen-option option 1 Set dhcp range 2.. start-address ipaddressSet dhcp range 2.. end-address ipaddress Set dhcp gen-option name nameOption Data Format Data Size Can Bytes Conﬁgure 155Set dhcp gen-option data data Set dhcp gen-option data-type ascii hex dotted-decimal156 Set dhcp ﬁlterset name string rule n match-str matchstring Set dhcp ﬁlterset name string rule n dhcp-option 0157 158 Set dhcp ﬁlterset name string rule n match-pool ipaddressSet dhcp ﬁlterset name string rule n absent-pool ipaddress Set dhcp assigned-ﬁlterset stringDMT Settings Domain Name System Settings 161 162 Igmp SettingsIgmp Version 3 supports Set igmp query-response-intvl value Set igmp snooping off onSet igmp robustness value Set igmp query-intvl valueIP Settings Set ip dsl vccn broadcast broadcastaddress Set ip arp-timeout 60Set ip dsl vccn restrictions admin-disabled none Set ip dsl vccn address ipaddressSet ip dsl vccn dns acquired-dns-priority 0 Set ip dsl vccn mcast-fwd on offSet ip dsl vccn igmp-null-source-addr on off Set ip dsl vccn unnumbered on offSet ip ethernet a broadcast broadcastaddress Set ip ethernet a restrictions none admin-disabledSet ip ethernet a option on off Set ip ethernet a address ipaddressSet ip ethernet a subnet n netmask netmask Set ip ethernet a rip-receive off v1 v2 v1-compat v2-MD5Set ip ethernet a subnet 2 .. option on off Set ip ethernet a subnet n address ipaddressSet ip ip-ppp vccn peer-address ipaddress Set ip ip-ppp vccn restrictions admin-disabled noneSet ip ip-ppp vccn option on off Set ip ip-ppp vccn address ipaddressSet ip ip-ppp vccn mcast-fwd on off Set ip ip-ppp vccn rip-send off v1 v2 v1-compat v2-MD5Set ip ip-ppp vccn rip-receive off v1 v2 v1-compat v2-MD5 Set ip ip-ppp vccn igmp-null-source-addr on off171 Set ip static-arp ip-addressipaddressSet ip igmp-forwarding off on Set ip ipsec-passthrough off on172 Set ip sip-passthrough on offSet ip rtsp-passthrough off on Set ip prioritize off onSet diffserv lohi-ratio 60 100 percent Set diffserv option off on173 Qos off assure expedite network-control QoS Setting TOS Bit Value Behavior174 175 Set diffserv qos dscp-map default customSet diffserv qos dscp-map-23 expedite 176177 Queue Conﬁguration178 179 Set queue name wfq weight-type bps180 181 Set queue name priorityqueuename default-inputqueuename182 Rate-limiting weighted fair queue to 100KbpsDelete ip static-routes destination-network netaddress Set ip static-routes destination-networknetaddress183 184 IPMaps SettingsSet ip-maps name name internal-ip ipaddress Set ip-maps name name external-ip ipaddressSet nat-default address ipaddress Network Address Translation NAT Default SettingsSet nat-default mode off default-server ip-passthrough Set nat-default dhcp-enable on offNetwork Address Translation NAT Pinhole Settings PPPoE /PPPoA Settings Set ppp module vccn failures-max integer Set ppp module vccn restart-timer integerSet ppp module vccn port-authentication Set ppp module vccn lost-echoes-max integer189 Set ppp module vccn port-authentication username usernameSet ppp module vccn port-authentication password password Option off on pap-only chap-onlySet wan-over-ether ipoe-sessions 1 PPPoE with IPoE SettingsSet wan-over-ether pppoe on off Set wan-over-ether pppoe-with-ipoe on offSet ip ip-ppp vcc1 igmp-null-source-addr off on Ethernet Port SettingsSet atm vcc n encap pppoe-llc Set ip ip-ppp vcc1 mcast-fwd on off802.3ah Ethernet OAM Settings 193 Command Line Interface Preference SettingsSet preference verbose on off Set preference more lines194 Port Renumbering SettingsSet servers web-http 1 Set servers telnet-tcp 1Set security ipsec option off on off Security SettingsSet security ipsec tunnels name 123 tun-enable on off Set security ﬁrewall option high medium low off196 Set security ipsec tunnels name 123 IKE-mode DH-group 1 2Set security ipsec tunnels name 123 xauth username username Set security ipsec tunnels name 123 xauth enable off onSet security ipsec tunnels name 123 xauth password password Set security ipsec tunnels name 123 nat-enable on offSet security ipsec tunnels name 123 remote-id idvalue Set security ipsec tunnels name 123 local-id idvalue198 199 Parameter Motorola Netopia Peer Gateway 200Field Description 201202 PFS Enable203 Set security state-insp xposed-addr exposed-address# n Set security state-insp tcp-timeout 30Set security state-insp udp-timeout 30 Set security state-insp dos-detect off on205 206 Packet Filtering SettingsOperator 207208 Snmp Settings Set system name name System Settings210 Set system ftp-server option off on Set system idle-timeout telnet 1...120 http 1Set system username administrator name user name Set system password admin user212 Sleep Contact-email string@domainname location stringSet system zerotouch redirect-url redirection-URL Set system zerotouch option on off213 Syslog 215 Default syslog installation procedureWireless Settings supported models Set wireless multi-ssid option on off Set wireless scheduler end-time hhmin217 Set wireless tx-power full medium fair low minimal Set wireless no-bridging off on218 219 Set wireless wmm option off on220 221 Set wireless network-id wps off onSet wireless network-id privacy pre-shared-key string Set wireless network-id privacy default-keyid222 Set wireless mac-auth option on offExample 40bit key 02468ACE02 Set radius alt-radius-secret sharedsecret Set radius radius-name servernamestringSet radius radius-secret sharedsecret Set radius alt-radius-name servernamestringVlan Settings Set vlan name name ip-interface ipinterface Set vlan name name ports port port-pbits 0225 Assign an IP interface 226Set vlan name PPPoE11 id 227228 Set voip phone 1 2 sip-proxy-server servername ipaddress VoIP settings supported modelsSet voip phone 1 2 sip-registrar-setting sip-expires-time 0 Set voip phone 1 2 sip-option off onSet voip phone 1 2 auth-id string Set voip phone 1 2 sip-user-password passwordSet voip phone 1 2 sip-user-display-name name Set voip phone 1 2 sip-user-name usernameSet voip phone 1 2 codec G72632 priority 1 2 3 4 5 6 7 none Set voip phone 1 2 sip-advanced-setting sip-q-value 0Set voip phone 1 2 sip-advanced-setting sip-qos-tos-value 0 Set voip phone 1 2 sip-advanced-setting rtp-qos-tos-value 0232 233 234 Set voip phone 1 sip-advanced-setting sip-dtmf-mode rfc2833DSL Forum settings UPnP settingsTR-069 236Remote Management settings Set backup auto-recovery off on Backup IP Gateway SettingsSet backup option disabled manual automatic Set backup failure-timeout 1239 Set ip backup-gateway option on offSet ip backup-gateway interface ip-address ppp-vccn Set ip backup-gateway default ipaddress240 Vdsl Settings241 Vdsl Parameters Accepted Values 242Parameter 243Accepted Values 244245 246 Description Technical Specifications and Safety InformationNorth America Agency approvalsInternational 247 Manufacturer’s Declaration of ConformanceDeclaration for Canadian users 248 Important Safety InstructionsAustralian Safety Information Telecommunication installation cautions249 CFR Part 68 InformationWarranty Information Electrical Safety Advisory250 251 Limited Warranty252 Copyright Acknowledgments253 254 Caring for the Environment by RecyclingÅtervinning av din Motorola-utrustning 255Uw Motorola-materiaal recycleren Reciclagem do seu equipamento Motorola256 Index 258 Shell 260