Troubleshooting

Problem

Solution

I pressed the

Be sure to press and hold O(the End/

End/Power key,

Power key) until the display appears and

but nothing

you hear an audible alert (this could

happened.

take a couple of seconds). If nothing

 

happens, check that a charged battery

 

is installed. (See “Charging the Battery”

 

on page 22.)

 

 

The display says:

The SIM card may be incorrectly

Insert SIM Card

inserted. Check the SIM card to make

or Check SIM Card

sure that it is inserted properly. See

even though I

“Installing the SIM Card and Battery”

have inserted my

on page 19.

SIM card in the

Note: Be sure to turn your phone off

phone.

and then back on after you re-insert the

 

 

SIM card.

 

 

The display says:

Call your service provider (the company

SIM Blocked. How

that sends you your monthly wireless

do I unblock my

service bill) to obtain the PIN

SIM card?

unblocking key (PUK) code. See

 

“Unblock the SIM Card PIN Code” on

 

page 165.

 

 

The display says:

Enter the factory-preset unlock code

Enter Unlock

(1234), or the last four digits of your

Code. How do I

phone number. (See “Locking and

unlock my

Unlocking Your Phone” on page 162.) If

phone?

this fails, call your service provider (the

 

company that sends you your monthly

 

wireless service bill).

 

 

169

Page 169
Image 169
Motorola V70 manual SIM card may be incorrectly, Service bill to obtain the PIN, Unblocking key PUK code. See, 169