Troubleshooting

Problem

Solution

My phone asks

The application you want is locked. If

for an unlock

you own the phone but do not know

code when I try

the unlock code, see “If You Forget a

to open a

Code or Password” on page 162.

feature.

 

 

 

My phone does

If you see t or y in the display,

not ring.

then the ringer is turned off. See

 

“Ring/Vibrate” on page 140.

 

Also, the ringer may be set to Silent

 

even though your phone is set to a ring

 

alert profile. See “Customize an Alert

 

Profile” on page 141.

 

 

My phone rings

The ringer may be set to play a tone

even though I

even though your phone is set to a

selected the

silent alert profile. See “Customize an

Silent (or

Alert Profile” on page 141.

Vibrate) alert

 

profile.

 

 

 

I tried to place a

Your call did not reach the wireless

call and heard an

system. You may have dialed the

alternating high/

number too soon after turning the

low tone.

phone on. Wait until the display shows

 

the name of your service provider

 

before making a call.

 

 

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