Troubleshooting
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ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
•Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
Note: To be able to configure the wireless VPN firewall, your computer’s IP
address does not need to be on the same subnet as the wireless
VPN firewall.
If the wireless VPN firewall does not save changes you have made in the web management
interface, check the following:
•When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
•Click the Refresh or Reload button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error Occurs
A number of things could be causing this situation. Try the following troubleshooting
steps:
•Check whether other computers on the LAN work correctly. If they do, ensure that your
computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on the Broadband ISP Settings
screen. For more information, see Manually Configure an IPv4 Internet Connection on
page 31.
•If the computer is configured correctly, but still not working, ensure that the wireless VPN
firewall is connected and turned on. Connect to the web management interface, and
check the wireless VPN firewall’s settings. If you cannot connect to the wireless VPN
firewall, see the information in the previous section (Troubleshoot the Web Management
Interface on page 369).
•If the wireless VPN firewall is configured correctly, check your Internet connection (for
example, your modem, dish, or router) to make sure that it is working correctly.
Troubleshoot the ISP Connection
If your wireless VPN firewall is unable to access the Internet, you should first determine
whether the wireless VPN firewall is able to obtain a WAN IP address from the ISP. Unless
you have been assigned a static IP address, your wireless VPN firewall requests an IP
address from the ISP. You can determine whether the request was successful using the web
management interface.