Troubleshooting
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ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
-Configure your wireless VPN firewall to spoof your computer’s MAC address. You can
do this in the Router’s MAC Address section on the Broadband Advanced Options
screen. For more information, see Configure Advanced WAN Options and Other
Tasks on page 47.
If your wireless VPN firewall can obtain an IP address, but an attached computer is unable to
load any web pages from the Internet:
•Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as
www.netgear.com) to numeric IP addresses. Typically your ISP provides the addresses of
one or two DNS servers for your use. You can configure your computer manually with
DNS addresses, as explained in your operating system documentation.
•Your computer might not have the wireless VPN firewall configured as its TCP/IP
gateway.
Troubleshooting the IPv6 Connection
If you have difficulty connecting over an IPv6 connection, there might be an incorrect
configuration on the wireless VPN firewall or the computer from which you are trying to
connect to the wireless VPN firewall:
Check the wireless VPN firewall:
•By default, the wireless VPN firewall is set to IPv4-only mode. Make sure that the wireless
VPN firewall is set to IPv4/IPv6 mode (see Configure the IPv6 Routing Mode on page 36).
•Make sure that the ISP settings are correct (see Configure a Static IPv6 Internet
Connection on page 39). The wireless VPN firewall cannot receive a valid IPv6 address if
the Internet connection is not correctly configured.
•Make sure that the wireless VPN firewall can provide IPv6 addresses to the computers on
the LAN (see Manage the IPv6 LAN on page 70). Check the settings on the LAN Setup
(IPv6) screen, and if applicable for your type of configuration, on the RADVD screen.
Check the computer:
•Make sure that the operating system supports IPv6. Normally, the following operating
systems support IPv6:
-Windows 7, all 32- and 64-bit versions
-Windows Vista, all 32- and 64-bit versions
-Windows XP Professional SP3 (32- and 64-bit)
-Windows Server 2008, all versions
-Windows Server 2008 R2, all versions
-Windows Server 2003, all versions
-Windows Server 2003 R2, all versions
-Linux and other UNIX-based systems with a correctly configured kernel
-MAC OS X