Manuals / Nortel Networks / Communications / Telephone

Nortel Networks Business Communications Manager (BCM) & Norstar Installation Table of Contents

Models: Business Communications Manager (BCM) & Norstar Installation

1 81

Download 81 pages 12.91 Kb

Page 2

Image 2

Console.NET Installation & User Guide
	Table of Contents
Chapter 1: Introduction	4
Introduction	4
Minimum Requirements	6
Chapter 2: Nortel Prerequisites	9
Norstar CTA Installation	9
BCM LAN CTE Client Installation	10
Chapter 3: Microsoft Prerequisites	12
Microsoft Prerequisites	12
Chapter 4: Installation	13
Upgrading	13
Norstar DN Discovery	16
BCM Installation Wizard	17
Console.NET Licensing	21
Chapter 5: Configuration	24
Server / Configuration	24
Console.NET Main GUI	25
Server / Lines	28
Server / Messages	29
Server / Notification Messages	31
Directory Number / Configuration	32
Customers / Contacts	39
Company Contacts	39
Independent Contact	40
Global Options	41
Chapter 6: Reports	44
Reports	44
Inbound Calls	44
Summary By Extensions	45
Call Duration	48
Sample Reports	51
Report Toolbar	52
Chapter 7: Using Console.NET	55
Console.NET Login	55
GUI (Graphical User Interface)	55
Call Control	57
Extension Directed Features	60
Using Console.NET Messaging	62
Navigator	64
Speed Dialing	65
External Call Transfer	67
Extension Layout Settings	67
Directory Number (extension) Sorting	69
System	70
URL	71
Language Selection	71
Chapter 8: Appendices	72
Appendix A	72

Page 2

Image 2

Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Table of Contents

Contents

By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software Requirements Nortel Norstar Requirements Telephone Subscription ServicesNortel BCM Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar Only BCM Systems Only Reports Framework Installing Microsoft IISMicrosoft Prerequisites Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to Login Console.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line Prefix Run in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DN Label Current Switch NameLine Number Save Message Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last Name Company Name PasswordAdministrator Extension Line Pools Feature Button SettingsSettings Security Database screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/Companies Edit, Delete a Contact Adding a new Contact Independent of a CompanyClick on Customers/Companies/Contacts Phone Number Fields Contact NameFirst, Last Name Search URL Auto Search First Name + Last Name Ringback MessagesFull Name Order Last Name + First Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer Name Include Internal Calls Report Criteria FiltersNumber Group Name Inbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & Averages Call Duration Inbound TimeAll Outbound Report Results Inbound Calls Summary by Extension Call Duration Duration DID/DNIS Exporting Options Print Controls Go To Data Search Field Using Console.NET Console.NET Login 12345 Message Window Active Call WindowPersonal Call Window Answer Extension Display WindowControl Buttons Hold Directed Pickup ParkPark & Conference Conference with Spilt Dialing Console.NET dialer keypad Screen Xfer Camp-On Voice Mail XferVoice Call Call Waiting via Camp On Text Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone Messaging To View all Extensions Groups Company Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and Company To Cancel an External Call Transfer External Call Transfer Extensions Only DetailsNames Only On Top Extension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet Options Appendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tab Published IP address Console.NET Installation & User Guide Appendices Un-Install Appendix B TroubleshootingInstallation Troubleshooting Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index