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Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Duration

Models: Business Communications Manager (BCM) & Norstar Installation

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Chapter 6: Reports

Duration

Displays the duration from beginning to end for Inbound, Outbound and Intercom calls.

Sample Reports

Inbound Calls

Summary by Extension

Call Duration

Page 51

Image 51

Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Duration

Contents

By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum Requirements Telephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA Installation BCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / Configuration Console.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, Save Assist DN Access Codes for PRI PoolsWait Timeout Run in Debug Mode Save Current Switch NameLine Number Label Message Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First Name Extension PasswordAdministrator Company Name Security Feature Button SettingsSettings Line Pools Database screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related Contact Adding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number Fields Ringback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer Number Group Name Report Criteria FiltersNumber Include Internal Calls Outbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& Averages Call Duration Outbound TimeAll Inbound Report Results Duration Inbound Calls Summary by Extension Call Duration Exporting Options DID/DNIS Controls Print Data Search Field Go To 12345 Using Console.NET Console.NET Login Active Call Window Personal Call WindowMessage Window Hold Extension Display WindowControl Buttons Answer Conference ParkPark & Directed Pickup Dialing Conference with Spilt Screen Xfer Console.NET dialer keypad Call Waiting via Camp On Voice Mail XferVoice Call Camp-On Text Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg Notification Groups To View all Extensions Company Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact Name External Call Transfer To Cancel an External Call Transfer On Top DetailsNames Only Extensions Only Extension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the language Appendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration Window Published IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index