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Nortel Networks
Business Communications Manager (BCM) & Norstar Installation
manual
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Business Communications Manager (BCM) & Norstar Installation
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81 pages
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Troubleshooting
Install
Password
Login
BCM 3.xConfiguration Window
Access Codes for PRI Pools
Feature Button Settings
How to
Disable Access
Current Switch Name
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Contents
By ConverTec Inc
Table of Contents
Introduction
Introduction
Introduction
Minimum Requirements
Console.NET Client User PC Hardware/Software Requirements
Nortel Norstar Requirements
Telephone Subscription Services
Nortel BCM Requirements
Page
Nortel Prerequisites Norstar CTA Installation
Norstar Only
BCM Systems Only
Reports
Framework
Installing Microsoft IIS
Microsoft Prerequisites
Installation Upgrading
Additional Installation Components
Reports
Directory number range entry
BCM Installation Wizard
Console.NET Installation & User Guide
Reports
Console.NET Installation & User Guide
Console.NET Licensing
Console.NET Installation & User Guide
Reports
Configuration Server / Configuration
How to Login
Console.NET login screen
Console.NET Installation & User Guide
Add, Delete, Save
Use outside Line Prefix
Access Codes for PRI Pools
Wait Timeout
Run in Debug Mode
Assist DN
Current Switch Name
Line Number
Label
Save
Message
Server / Notification Messages
Code
Creating Users
Disable Access
Full Name
First Name
Last Name
Password
Administrator
Company Name
Extension
Feature Button Settings
Settings
Line Pools
Security
Database screen pop with quick transfer phone links
Pop-up Method
Adding a Company Related Contact
Click on Customers/Companies
Edit, Delete a Contact
Adding a new Contact Independent of a Company
Click on Customers/Companies/Contacts
Contact Name
First, Last Name
Phone Number Fields
Search URL Auto Search
First Name + Last Name
Ringback Messages
Full Name Order Last Name + First Name
Delete all Directory Numbers
Reports
Select Criteria filter Customer Number
Customer Name
Report Criteria Filters
Number
Include Internal Calls
Group Name
Generate Report
Report Results
Inbound Calls, Duration& Averages
Outbound Calls, Duration & Averages
Call Duration
Time
All
Inbound
Outbound
Report Results
Inbound Calls Summary by Extension Call Duration
Duration
DID/DNIS
Exporting Options
Print
Controls
Go To
Data Search Field
Using Console.NET Console.NET Login
12345
Message Window
Active Call Window
Personal Call Window
Extension Display Window
Control Buttons
Answer
Hold
Park
Park &
Directed Pickup
Conference
Conference with Spilt
Dialing
Console.NET dialer keypad
Screen Xfer
Voice Mail Xfer
Voice Call
Camp-On
Call Waiting via Camp On
Text Messaging
Sticky Messages
Message Notification
Click on Msg Notification
Telephone Messaging
To View all Extensions
Groups
Company Speed Dialing
Contact Speed Dialing By Contact Name
By Contact Name and Company
To Cancel an External Call Transfer
External Call Transfer
Details
Names Only
Extensions Only
On Top
Extension buttons sorted by Name
Extension buttons sorted by Extension number
To change the language
Go to Tools Ι Internet Options
Appendices Appendix a
Appendices
BCM 3.xConfiguration Window
Click on the Licensing Information tab
Published IP address
Console.NET Installation & User Guide
Appendices
Un-Install
Appendix B Troubleshooting
Installation Troubleshooting
Norstar CTA Compatibility Chart Warranty/Software Support
Console.NET Installation & User Guide
Index
Top
Page
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Contents
