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Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Go To

Models: Business Communications Manager (BCM) & Norstar Installation

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Console.NET Installation & User Guide

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Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Go To, Data Search Field

Contents

By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software Requirements Telephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar Only BCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to Login Console.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line Prefix Run in Debug Mode Access Codes for PRI PoolsWait Timeout Assist DN Label Current Switch NameLine Number Save Message Server / Notification Messages Code Creating Users First Name Disable AccessFull Name Last Name Company Name PasswordAdministrator Extension Line Pools Feature Button SettingsSettings Security Database screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/Companies Adding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Phone Number Fields Contact NameFirst, Last Name Search URL Auto Search Ringback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer Name Include Internal Calls Report Criteria FiltersNumber Group Name Inbound Calls, Duration& Averages Generate ReportReport Results Outbound Calls, Duration & Averages Call Duration Inbound TimeAll Outbound Report Results Inbound Calls Summary by Extension Call Duration Duration DID/DNIS Exporting Options Print Controls Go To Data Search Field Using Console.NET Console.NET Login 12345 Active Call Window Personal Call WindowMessage Window Answer Extension Display WindowControl Buttons Hold Directed Pickup ParkPark & Conference Conference with Spilt Dialing Console.NET dialer keypad Screen Xfer Camp-On Voice Mail XferVoice Call Call Waiting via Camp On Text Messaging Click on Msg Notification Sticky MessagesMessage Notification Telephone Messaging To View all Extensions Groups Company Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and Company To Cancel an External Call Transfer External Call Transfer Extensions Only DetailsNames Only On Top Extension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet Options Appendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tab Published IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index