Console.NET Installation & User Guide
oCall Preview; when enabled, prior to a call being answered, caller information is displayed including; the Customer/Company name, Contact, company phone numbers and the first 80 characters of the notes field. For example, in a Business Center environment, you could have the company the caller is calling along with a script of how to greet the caller. For general business, Call Preview can assist an Attendant by displaying the Customer/Company name along with the sales rep’s they usually deal with.
NOTE: Any changes made to a logged in user will not take affect until they exit and log back in or after refreshing Console.NET by pressing (F5) from the keyboard
Pop-up Method
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o By Calling Number; this method will use the Caller ID number information to search the customer database
o By DNIS; this method will use the number the person dialed to search the customer database
o By DID; this method will use the Direct Inward Dialed number the person dialed to search the customer database
o By Line Number; used in conjunction with analog lines, this search method links the physical Norstar or BCM line to a database record. This is used primarily in a Business Center environment.
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