Appendices Appendix a | Nortel Networks specification

Console.NET Installation & User Guide

Chapter 8: Appendices

Appendix A

License Confirmation for BCM 3.x

for (BCM 50 Click Here)

The following information is provided as a courtesy for dealers that require assistance in determining if the BCM is properly configured to meet the requirements of Console.NET software.

From a PC, open a browser window and enter the address of the BCM. BCM 3.6 or 3.7 https://<BCM IP address>

Click Go

The Unified Manager web page trying to open may prompt you to accept some security warnings. Select OK

When the page opens click on Configure

Login into the BCM Unified Manager by entering your username and password. This information is restricted to Nortel Authorized dealers and May not be provided to Customers directly

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Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Appendices Appendix a

Contents

By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software Requirements Telephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar Only BCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to Login Console.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line Prefix Access Codes for PRI Pools Wait TimeoutRun in Debug Mode Assist DN Current Switch Name Line NumberLabel Save Message Server / Notification Messages Code Creating Users Disable Access Full NameFirst Name Last Name Password AdministratorCompany Name Extension Feature Button Settings SettingsLine Pools Security Database screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/Companies Adding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Contact Name First, Last NamePhone Number Fields Search URL Auto Search Ringback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer Name Report Criteria Filters NumberInclude Internal Calls Group Name Generate Report Report ResultsInbound Calls, Duration& Averages Outbound Calls, Duration & Averages Call Duration Time AllInbound Outbound Report Results Inbound Calls Summary by Extension Call Duration Duration DID/DNIS Exporting Options Print Controls Go To Data Search Field Using Console.NET Console.NET Login 12345 Active Call Window Personal Call WindowMessage Window Extension Display Window Control ButtonsAnswer Hold Park Park &Directed Pickup Conference Conference with Spilt Dialing Console.NET dialer keypad Screen Xfer Voice Mail Xfer Voice CallCamp-On Call Waiting via Camp On Text Messaging Sticky Messages Message NotificationClick on Msg Notification Telephone Messaging To View all Extensions Groups Company Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and Company To Cancel an External Call Transfer External Call Transfer Details Names OnlyExtensions Only On Top Extension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet Options Appendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tab Published IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index