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Using the Inbox
After you assign a feature key to the Inbox, the IP Phone 2004 logs all incoming calls to that key. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. The information from the display can be captured only if the call lasts for more than two seconds.
If you have assigned an Inbox to a feature key and you miss an incoming call, an envelope icon is displayed in the top left corner of the top screen and a red
Up to four feature keys can be used to monitor the Inbox.
View the logged calls by pressing the Inbox key.
The Inbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped. Calls appear in the list in the order in which they were received, with the most recent call at the top of the list. Use the up and down navigation keys to scroll through the list.
The Inbox call display consists of a time or date stamp, and a name or number. A time stamp appears beside calls you receive on the same day on which you view the Inbox. A date stamp appears beside calls that arrive prior to the day of viewing. If no name or number was extracted from the display, a No Details message appears.
The display tags the calls in the Inbox with a phone icon to the left of the Inbox screen. The
See Figure 1 "IP Phone 2004" (page 10) for the location of the Inbox key.
Navigation
•“Accessing the Inbox” (page 64)
•“Viewing Inbox call information” (page 64)
Carrier VoIP
Nortel IP Phone 2004 User Guide (CICM)
4 July 2008
