Onkyo DV-CP802 Troubleshooting, Abnormal Behavior, Restoring the Default Settings

Troubleshooting—Continued

Symptom	Possible cause	Remedy
	MP3 files without a “.mp3” or “.MP3”	Use the correct filename extension (page 8).
	filename extension are not recognized.
Can’t select MP3 files?
	The MP3 disc is a multisession disc.	Only files in the first session of a multisession
		disc can be played (page 8).
	JPEG files without a “.jpg” or “.JPG” or
	“.JPEG” filename extension are not rec-	Use the correct filename extension (page 8).
	ognized.
	Only Baseline JPEG files are sup-	Use Baseline JPEG files (page 8).
Can’t view JPEG files?	ported. Progressive JPEG files are not.
	Only JPEG files with the following	Use JPEG files with the supported ratio
	brightness/color difference ratios are
		(page 8).
	supported: 4:4:4, 4:2:2, and 4:1:1.
	The JPEG file is too big.	Use JPEG files that are less than 5 MB (page 8).
The message “NO PLAY”	The disc is dirty.	Remove the disc and clean it (page 9).
appears on the display?
Buttons on the DV-CP802	Power supply voltage fluctuations and	Turn off the DV-CP802, wait five seconds, then
		turn it on again. If that doesn’t resolve the issue,
and remote controller don’t	other anomalies, such as static electric-
		disconnect the power cord from the wall outlet,
work?	ity, can interfere with normal operation.
		wait five seconds, reconnect it, then try again.
	There are no batteries in the remote	Install new batteries (page 16).
	controller.
	The batteries are flat.	Replace with new batteries (page 16).
	The batteries are installed incorrectly.	Check the batteries and correct as necessary
		(page 16).
	You’re not pointing the remote control-	Point the remote controller at the DV-CP802’s
Buttons on the DV-CP802	ler at the DV-CP802’s remote sensor.	remote sensor (page 16).
		Use the remote controller closer to the
work OK but those on the	You’re too far away from the
remote controller don’t?		DV-CP802 (page 16). The remote controller has
	DV-CP802.
		a range of approximately 16 ft. (5 meters).
	A strong light source is interfering with	Make sure that the DV-CP802 is not subjected
		to direct sunshine or inverter-type fluorescent
	the DV-CP802’s remote sensor.
		lights. Relocate if necessary.
	If the DV-CP802 is installed in a cabi-
	net with colored glass doors, the remote	Open the doors, or use a cabinet without colored
	controller may not work reliably when	glass.
	the doors are closed.

■Abnormal Behavior

The DV-CP802 contains a microcomputer for signal processing and control functions. In very rare situations, severe interference, noise from an external source, or static electricity may cause it to lockup. In the unlikely even that this should happen, unplug the power cord from the wall outlet, wait at least five seconds, and then plug it back in again. Alternatively, press and hold the STOP [] button until “Reset” appears on the display (about 10 seconds).

■Restoring the Default Settings

To reset the DV-CP802 to its factory defaults, turn it on and, while holding down the STOP [] button, press the [STANDBY/ON] button. “Initialize” appears on the display. When the reset is complete, “Complete” is displayed, and the DV-CP802 enters Standby mode.

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