Onkyo DV-CP802 instruction manual Troubleshooting, Symptom Possible cause Remedy

Troubleshooting

Symptom	Possible cause	Remedy
	The power cord is not connected.	Connect the power cord to a suitable wall outlet
		(page 21).
Can’t turn on the		Turn off the DV-CP802, wait five seconds, then
		try turning it on again. If that fails, disconnect
DV-CP802?	External interference is affecting the
		the power cord from the wall outlet, wait five
	DV-CP802’s digital circuitry.
		seconds, reconnect it, then try turning it on
		again.
The DV-CP802 turns itself	The Auto power off function will turn	The Auto power off function can be turned on or
	the DV-CP802 off automatically after
off when it’s not being used?		off as required (page 58).
	20 minutes of inactivity.
	The wrong input source is selected on	On your TV, select the input to which the
No picture?	your TV.	DV-CP802 is connected (page 18).
	The video cable is not connected prop-	Check the video cable and correct as necessary
	erly.	(page 18).
	The wrong input source is selected on	On your hi-fi amp or AV receiver, select the
		input to which the DV-CP802 is connected
	your hi-fi amp or AV receiver.
		(page 20).
	The audio cables are not connected	Check the audio cables and correct as necessary
No sound?	properly.	(page 20).
	Your hi-fi amp or AV receiver is turned	Turn on your hi-fi amp or AV receiver.
	off.
	The Digital Out settings are incorrect.	Check the Digital Out/Digital1 and Digital2 set-
		tings and correct as necessary (page 50).
The picture distorts occa-	The disc is dirty.	Remove the disc and clean it (page 9).
	You’re using the Fast Forward or Fast	A little picture distortion may occur when using
sionally?
	Reverse function.	these functions. This is normal.
	The DV-CP802 is connected to your
Picture instability or noise?	TV via a VCR or other video equipment	Connect the DV-CP802 directly to your TV
	whose copy protection system is affect-	(page 18).
	ing the picture.
	No discs loaded.	Load some discs (page 23).
	The selected disc cannot be played	Load only compatible discs (page 7).
	because it’s incompatible.
	The disc is upside down.	Load the disc the correct way up (page 23).
Can’t start playback?
	The disc is not centered in the disc bay.	Place the disc in the center of the disc bay
		(page 23).
	The disc is dirty.	Remove the disc and clean it (page 9).
	The selected disc has parental lock and	Turn off the Parental Lock function (page 57).
	the Parental Lock function is on.
Can’t watch the DVD-Video	The Priority Contents setting is set to	Set the Priority Contents setting to
material on a DVD-Audio
	DVD-AUDIO.	DVD-VIDEO (page 58).
disc?
Can’t play the multichannel	The SACD Audio Setup setting is not	Set the SACD Audio Setup setting to Multi ch
area of a hybrid SACD?	set to Multi ch Area.	Area (page 55).
Can’t play an MP3 or JPEG	The disc is not ISO 9660 Level 2 for-	Use only ISO 9660 Level 2 format discs
	mat.	(page 8).
disc?
	The disc has not been finalized.	Finalize the disc (page 8).

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