Onkyo HT-R990 Troubleshooting, Updating the Firmware via USB, Case, Error Code Description

7 Using 8ON/STANDBY on the front panel, turn off and on the AV receiver.

Do not use 8RECEIVER on the remote controller. Congratulations! You now have the latest firmware installed on your Onkyo AV receiver.

Troubleshooting

Case 1:

If “No Update” is displayed on the front display of the AV receiver, it means that the firmware has already been updated. You do not need to do anything further.

Case 2:

If an error occurs, “Error!! *-** No media” is displayed on the front display of the AV receiver. (Alpha-numeric characters on the front display are denoted by asterisks.) Refer to the following table and take appropriate action.

■Errors during an update via network

Error Code	Description
*-10,*-20	The Ethernet cable was not detected.
	Reconnect the cable properly.
*-11,*-13,*-21,	Internet connection error.
*-28	Check the following items:
	• Make sure the IP address, subnet mask,
	gateway address, and DNS server are
	configured properly.
	• Make sure the router is turned on.
	• Make sure the AV receiver and the router are
	connected with an Ethernet cable.
	• Make sure your router is configured properly.
	See the instruction manual of the router.
	• If your network allows only one client
	connection and there is any other device
	already connected, the AV receiver will not
	be able to access the network. Consult your
	Internet Service Provider (ISP).
	• If your modem does not function as a router,
	you will need a router. Depending on your
	network, you may need to configure the
	proxy server if necessary. See the document
	provided by your ISP. If you are still unable
	to access the Internet, the DNS or proxy
	server may be temporarily down. Contact
	your ISP.
Others	Retry the update procedure from the
	beginning. If the error persists, please contact
	Onkyo Support (➔ page 78) and provide the
	error code.

Case 3:

If an error occurs during the update process, disconnect then reconnect the AC power cord and try again.

Case 4:

If an error occurs due to a wrong selection of input sources, turn off and on the AV receiver. Then retry the update.

Case 5:

If you do not have an Internet connection, please contact Onkyo Support (➔ page 78).

Updating the Firmware via USB

The AV receiver allows you to update the firmware using a USB device.

Note

•Never unplug or turn off the AV receiver during the update process.

•Never plug or unplug an HDMI cable or a USB device during the update process.

•Never unplug the USB storage device containing the firmware file or the AC power cord during the update process.

•Do not attempt to access the AV receiver from your PC while it is being updated.

•It takes maximum 60 minutes to complete the firmware update.

•The AV receiver will retain all your settings after the update is finished.

Before you start

•Set the “HDMI Control(RIHD)” setting to “Off” (➔ page 54).

•Turn off the controller device connected via Ethernet cable.

•Turn off Zone 2.

•Stop playback of contents from Internet Radio, iPod/iPhone, USB or servers, etc.

•If there is any data in the USB device, remove it first.

Update procedure

1	Connect a USB device to your PC. If there is any
	data in the USB device, remove it first.
2	Download the firmware file from the Onkyo web
	site. The file name is as follows:
	ONKAVR****_************.zip
	Unzip the downloaded file. The following three
	files are created:
	ONKAVR****_************.of1
	ONKAVR****_************.of2
	ONKAVR****_************.of3
3	Copy the extracted files to the USB device. Be
	careful not to copy the zip file.
4	Remove the USB device from your PC and
	connect it to the USB port on the AV receiver.
5	Make sure the AV receiver and TV are turned on.
	If the AV receiver is in standby mode, press
	8ON/STANDBY on the AV receiver to light up the
	front display.
6	Select the USB input source.
	“Now Initializing” is displayed on the front display
	and then the name of the USB device is displayed. It
	takes 20 to 30 seconds to recognize the USB device.
7	Press RECEIVER followed by SETUP on the
	remote controller.
	The setup menu will be displayed on the TV screen.
	The procedures thereafter can also be performed on
	the AV receiver by using its SETUP, arrow and
	ENTER buttons.	En

77