Caller ID Problem Cause/solution | Panasonic BB-GT1500, BB-GT1540

Useful Information

Caller ID

Problem	Cause/solution
The handset does not display	L You have not subscribed to Caller ID.
the caller’s name and/or phone	kContact your landline service provider
number.	to subscribe.
	lVisit www.joip.com or contact the A
	service provider to subscribe.
	L The caller requested not to send caller
	information (page 43).
	L kThe name display service may not be
	available in some areas. Contact your landline
	service provider for details.
	L kIf your unit is connected to any
	additional telephone equipment such as a
	Caller ID box or cordless telephone line jack,
	disconnect the unit from the equipment and
	plug the unit directly into the wall jack.
	L kGenerally, caller information is
	displayed from the 2nd ring.
	L kIf your base unit is connected to a
	landline with DSL service, we recommend
	connecting a noise filter between the base
	unit and the telephone line jack. Contact your
	DSL provider for details.
	L kOther telephone equipment may be
	interfering with this unit. Disconnect the other
	equipment and try again.
I cannot access the caller list.	L Someone is viewing the caller list from
	another handset.
kThe caller list/incoming	L The Caller ID number auto edit feature is
phone numbers are not edited	turned off. Turn it on and try again (page 52).
automatically.	L You need to call back the edited number to
	activate Caller ID number auto edit.
kI cannot dial the phone	L The phone number you dialed might have
number edited in the caller list.	been edited incorrectly (for example, the long
	distance “1” or the area code is missing). Edit
	the phone number with another pattern (page
	44).

86For product assistance, visit www.panasonic.com/help

For Aassistance, visit www.joip.com

Image 86

Panasonic BB-GT1500, BB-GT1540 operating instructions Caller ID Problem Cause/solution

Contents

Global VoIP Telephone Operating InstructionsBB-GT1540 Intercom Features Caller ID ServiceVoice Mail Service Service Thank you for purchasing a Panasonic Globarange phone Notable feature differences between modelsProduct information Model no Answering Intercom Make/answer calls System How the Globarange phone works Public Switched Telephone NetworkWhat is A/Anumber? Pstn Trademarks Description Feature highlightsSystem requirements Accessory item Order number Quantity Accessory informationIncluded accessories Expanding your phone system Additional/replacement accessoriesAccessory item Order number Sales and support information Example Ringer ID Symbols used in these operating instructionsSymbol Meaning Example V/ Off Important safety instructions Medical InstallationBattery Environment For best performanceBase unit location/avoiding noise Routine care Security caution BB-GT1500 IP ResetControls Base unit Handset LOCATOR*1 BB-GT1540 OFF Hold Intercom Controls HandsetRedial Pause TEL LAN Agree to the ATerms of Use Check for Internet access Install the batteryCharge the battery For DSL service users k Joip#1001060429 Battery level Icon Battery chargeBattery charge Panasonic battery performance Operation Operating time Battery replacement Status indicator Understanding the indicators on the base unitTEL indicator/IP indicator Status Meaning Network devices’ router, modem, etc. settings Status Meaning Color OFF Handset display items DisplaysBase unit display items Phonebook Handset menu iconsJoip Setting the unit before Use Configuring the Internet connection settings IP/TEL line selection Subnet DefaultAddress Mask Confirming your Anumbers N OFF Redial Using the handset NMaking calls Hold button N Useful features during a callAnswering calls Mute button N For Call Waiting service usersTemporary tone dialing for rotary/pulse service users Flash button N Call privacy N Using the other line, conference call NCall share N Redialing the last number dialed Using the base unit fAdjusting the speaker volume Flash button f Hold button fMute button f Hold Using the other line, conference call fCall share f Making internet calls using your cellular phone Set Ringer ID Handset phonebookAdding items to the handset phonebook Select Ringer ID Finding and calling a handset phonebook itemEditing items in the handset phonebook No Light Copying handset phonebook items Erasing items in the handset phonebookChain dial Erase all items Calling someone with the speed dialer Base unit speed dialerAdding phone numbers to the speed dialer Program Using Caller ID service KLong distance The caller called you long distance Viewing the caller list and calling back N Caller listRinger ID/Light-up ID N Editing a caller’s phone number before calling back Erasing a selected item CID Storing caller information into the handset phonebook NErasing caller information N Select iOFF Erasing all items CID Programmable settings Programming by scrolling through the display menus N Main menu Sub-menu BB-GT1540 Main menu Sub-menu Voice prompt*1 Customer Web site Support Software version*1 Programming using the direct commands N IP Tone TEL Tone Ringer VolumeColor2 Color3 Multicolor Ringer tone Web site*6 Set line mode*1 *2 Time adjustment*1 *3IP settings*1 Caller Adjusting the handset ringer tone N Off Alarm NChanging the handset name N Once Cancel Setting the flash time kNAdjusting the base unit ringer volume BB-GT1540 f Updating the base unit software N Setting the base unit ringer tone BB-GT1540 f Turning the answering system on f Answering systemMemory capacity Turning the answering system off Press Answer on Listening to messages using the base unit Greeting message Stop Listening to messages using the handsetOperating the answering system Erase Recording a voice memo f Settings menuVoice memo When the Spanish voice guidance is selected Using the answering system remotelyWhen the English voice guidance is selected Remote operation Skipping the greeting message to leave a message Remote commandsTurning on the answering system remotely Remote code N Answering system settingsFor Voice Mail service subscribers Ring count N Call screening N Caller’s recording time NMessage alert N VoiceMailTEL and/or Using Voice Mail serviceVoice Mail VM tone detection VoiceMailjoip indicates the messages received by a Turning VM tone detection on/off N Transferring calls, conference calls Intercom features between handsetsIntercom calls Auto intercom/Room monitor Monitoring audio in a room Intercom features between the handset and base unitAnswering an intercom call using auto intercom Making an intercom call Handset To complete the transfer Press OFF Monitoring audio in a room using auto intercom Base unitAnswering an intercom call Handset To complete the transfer Press s Answering a transferred call Handset Importing downloaded ringtones to the handset N Using Aservice featuresImporting downloaded phonebook items to the handset N Import phonebook Erasing a Atext message Atext messages NSize of message Maximum Number Messages Select iOFF Erasing all Atext messages AService Select iOFF Turning the Atext message alert on/off Headset optional Additional accessoriesBelt clip Wall mounting optional Base unit BB-GT1500 Registering a handsetDeregistering a handset Base unit BB-GT1540 IP Reset button Dhcp connection mode is returned to On default Busy Error messagesDisplay message Cause/solution Free calls! Plug Failed ErrorUnit Invalid setting Incomplete Closer to base, try No items storedNo link to base. Move Again Troubleshooting General use Problem Cause/solution Problem Cause/solution Status indicator Problem Cause/solution Programmable settings Problem Cause/solution Battery recharge Problem Cause/solution Making/answering calls, intercom Problem Cause/solution Downstream. If less than 100 kbps is Caller ID Problem Cause/solution Aservice features Problem Cause/solution Unit does not record new FCC and other information Useful Information FCC RF Exposure Warning Open Source Software Useful Information Useful Information Useful Information License Issues Purpose are DISCLAIMED. in no Event Shall the OpenSSL Useful Information Useful Information Useful Information 101 Specifications North America WarrantyPanasonic Corporation Limited Warranty Limits And Exclusions Acustomer support Customer servicesCall 1-877-NOW-JOIP 1-877-669-5647 using the landline TTY users hearing or speech impaired users can call Panasonic customer service directoryOr, contact us via the web at Attach your purchase receipt here Index 109 110 111 Panasonic Puerto Rico, Inc When you ship the productPQQX15938YA CM0507SN1067 Copyright